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Aparthotel

Naco Aparthotel by Arca Spa

4.0 star property
Ski aparthotel with spa, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Naco Aparthotel by Arca Spa

Interior entrance - Naco Aparthotel by Arca Spa (Zermatt)
Spa - Naco Aparthotel by Arca Spa (Zermatt)
Suite (Rooftop) | In-room dining - Naco Aparthotel by Arca Spa (Zermatt)
Junior Suite | Living room | Flat-screen TV - Naco Aparthotel by Arca Spa (Zermatt)
Junior Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing - Naco Aparthotel by Arca Spa (Zermatt)
Nestled in the mountains, Naco Aparthotel & Spa offers a serene escape with a breakfast buffet, and an indoor pool surrounded by sun loungers. Explore the garden or unwind at Arca spa with soothing massages. Guests appreciate helpful staff and can enjoy activities like sledding or snowboarding nearby.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchenette
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • 25 smoke-free apartments
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Terrace
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff
  • Free newspapers in the lobby

Feel at home (6)

  • Children stay free
  • Kitchenette
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY3,248
CNY3,443 total
includes taxes & fees
Jan 5 - Jan 6, 2026

Why we love this property

Spa serenity
This aparthotel's spa offers daily massages with mountain views for relaxation. A sauna, steam room, and garden complete the wellness experience.
Breakfast buffet included
Start mornings with a complimentary buffet breakfast at this aparthotel. The free spread energizes guests for their day of exploration.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio (North)

Studio (North) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (North)

Highlights

Soundproofed
Heating
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (South)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (South)

Highlights

Soundproofed
Heating
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

Apartment | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment

Highlights

Soundproofed
Heating
Free rollaway/extra beds
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Rooftop)

Suite (Rooftop) | Living area | Flat-screen TV

Suite (Rooftop)

Highlights

Soundproofed
Heating
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
4 bedrooms
Private bathroom
  • 4 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Living room | Flat-screen TV

Junior Suite

Highlights

Soundproofed
Heating
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Double Bed (Matterhorn View)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio, 1 Double Bed (Matterhorn View)

Highlights

Soundproofed
Heating
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment (Garden)

Apartment (Garden) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment (Garden)

Highlights

Soundproofed
Heating
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
3 bedrooms
4 bathrooms
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

Similar properties

Sauna, aromatherapy, hot stone massages, deep-tissue massages
Arca Aparthotel & Spa
  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
9.6 out of 10, Exceptional, 192 reviews
The price is CNY2,599
CNY2,769 total
includes taxes & fees
Jan 11 - Jan 12, 2026
Arca Aparthotel & Spa
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About the neighborhood

Map
Spissstrasse 44, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Matterhorn Museum - 10 min walk - 0.8 km
  • Zermatt - Furi - 10 min walk - 0.8 km

Getting around

  • Sion (SIR) - 103 min drive
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Gornergratbahn Station - 4 min walk
  • Zermatt Station - 5 min walk

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Restaurant Derby - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬5 min walk

About this property

Naco Aparthotel by Arca Spa

Placing you just steps from Zermatt-Matterhorn Ski Paradise, Naco Aparthotel by Arca Spa features snowboarding, sledding, and snowshoeing. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A sauna and a steam room are offered, and apartments get the details right with bathrobes and slippers. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Property size

    • 25 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:30 AM - 10:00 PM
    • Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Ski

  • Close to ski runs, ski lifts, and skiing

Pool/Spa

  • Indoor pool
  • Sun loungers
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa services

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Free buffet breakfast available daily 7:00 AM–11:00 AM

Bedrooms

  • Hypo-allergenic bedding
  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Hair dryer
  • Soap
  • Shampoo
  • Towels provided
  • Slippers
  • Toilet paper
  • Bathrobes

Entertainment

  • Flat-screen TV with cable service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Soundproofing
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)
  • Free newspapers (lobby)

Location highlights

  • In the mountains

Things to do

  • Snowshoeing on site
  • Snowboarding on site
  • Sledding on site
  • Bicycle rentals on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 25 rooms

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Arca. Services include massages. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Kitchen/kitchenette use costs CHF 30 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:30 PM

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express
This property is professionally cleaned.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Naco Aparthotel Spa
Naco By Arca Spa Zermatt
Naco Aparthotel by Arca Spa Zermatt
Naco Aparthotel by Arca Spa Aparthotel
Naco Aparthotel by Arca Spa Aparthotel Zermatt

Frequently asked questions

Does Naco Aparthotel by Arca Spa offer free cancellation for a full refund?

Yes, Naco Aparthotel by Arca Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Naco Aparthotel by Arca Spa?

Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:30 PM.

Are pets allowed at Naco Aparthotel by Arca Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Naco Aparthotel by Arca Spa?

Sorry, there's no onsite parking at Naco Aparthotel by Arca Spa.

What are the check-in and check-out times at Naco Aparthotel by Arca Spa?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is 11:30 AM.

What is there to do at Naco Aparthotel by Arca Spa and nearby?

Have fun with onsite winter activities like snowboarding, snowshoeing, and sledding. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Naco Aparthotel by Arca Spa also has a sauna and a steam room, as well as a garden.

Does Naco Aparthotel by Arca Spa have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.

What's the area around Naco Aparthotel by Arca Spa like?

Naco Aparthotel by Arca Spa is a short 3-minute walk from Zermatt (QZB-Zermatt Train Station) and 8 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Naco Aparthotel by Arca Spa Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.0

Staff & service

9.6

Eco-friendliness

10

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with a wide variety of options, including hot and cold choices, and fresh squeezed orange juice. (18 reviews)
  • The spa and sauna were amazing, with a steam room, dry sauna, and pool offering various water jets and an air jet bed. (8 reviews)
  • The pool was big, beautiful, and a great place to relax. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Breakfast
Train station
Public sauna
View
Spa
Service staff
Walking
Amenities
Location

Reviews

6/10 Good

We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.
Anna Christina, 2-night trip

10/10 Exceptional

Clean room, breakfast was great, and great views.
Vannessa, 6-night trip

10/10 Exceptional

Very good
Ozan, 1-night trip

10/10 Exceptional

It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.
Armin, 2-night trip

10/10 Exceptional

good breakfast selection, great spa pool and steam room, would highly recommand
Lillian, 2-night trip

10/10 Exceptional

Great hotel

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.
Steven, 2-night trip

10/10 Exceptional

What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable
Awais, 2-night trip

10/10 Exceptional

Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!
Fion, 2-night trip

8/10 Very good

The staff are very helpful.
mc, 2-night trip

10/10 Exceptional

Wonderful stay 10/10

We had the perfect 2-night stay at this hotel. The cleanliness was outstanding and staff kept the breakfast buffet spread constantly topped up with a large variety of food. It was a delightful surprise when we were upgraded to a room with the Matterhorn view. The only regret was that our stay was too short to try out the pool facility. We would definitely recommend this hotel to anyone looking to stay at Zermatt city centre near the train station.
2-night trip

10/10 Exceptional

Everything was great. Thank you.
Insuk, 2-night trip

10/10 Exceptional

Terrific value from a hotel snob

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.
Williamson, 1-night trip

10/10 Exceptional

The staff are polite and helpful. I was really impressed by the breakfast and the view of Matterhorn from the balcony of my room.
Wai Ming, 4-night trip

10/10 Exceptional

Beautiful place to stay.
G, 2-night trip

10/10 Exceptional

My family love it a lot.
Sum Wai, 2-night trip

10/10 Exceptional

Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Elaine, 3-night trip

10/10 Exceptional

Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again
Hoai, 2-night trip

10/10 Exceptional

Excellent apart-hotel

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting. The pool/spa area is really nice and breakfast is excellent. Also everyone was really helpful and we much appreciated the baggage being taken to the train station!
Colin Smith, 4-night trip

10/10 Exceptional

Great hotel
Morteza, 1-night trip

10/10 Exceptional

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
1-night trip

10/10 Exceptional

a short walk from train station, convenient to everything, clean and cosy, excellent breakfast and other amenities.
Jui Hwa, 3-night trip

10/10 Exceptional

Quality of the accommodation was very nice, heated pool was lovely, great service, generous check-in/check-out times. We were very happy with our stay
Blake, 2-night trip

8/10 Very good

Very nice hotel and comfortable. Nice warm pool too.
Iris, 2-night trip

10/10 Exceptional

Stay Here!

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!
Kelley, 3-night trip

10/10 Exceptional

Excellent stay and highly recommend. Maria was great, loved the cheese buffet.
Steven, 7-night trip