Under renovation. Thats there excuse. I stayed 2 nights no one came and gave me new towels took my trash out. No gym. Breakfast was horrible and we paid full price. I need a discount a free night or something.
RaShanna
2 晚家庭旅行
2/10
Hotel was being renovated and very noisy and dirty. No breakfast as advertised and the room was poorly decorated
Stephen
1 晚结伴旅行
8/10
Room was good... Updated, clean, comfortable.
The lobby was under construction and quite a mess. A little heads-up would have prepared me for what to expect, but other than that surprise, it was a fine stay.
Linsey Star
1 晚商务旅行
2/10
This trip was horrible. The place was in complete shambles. Everytime I got an uber they were like "whats going on" or would cancel on me because the place was totally under construction. I was supposed to share the room with a friend but when I sent them the video they stayed elsewhere because it was in such bad shape so I got stuck with the whole bill which was astronomical for what this was. Plus it was extremely loud one night so I got absolutely no sleep. Please email me as they hotel hasn't gotten back to me. I have videos. This is unacceptable. See some of the pictures.
Kyle
2 晚行程
2/10
This place is under construction, looks like crap, really thought it was closed when we arrived late, the place is all torn apart. I asked where is breakfast, oh we are not doing that. I asked for discount since it was part of the stay, told no discount!
mike
1 晚家庭旅行
2/10
This is the fourth time we're staying at this location. The first three times were exceptional. This time we should've been notified that the entire hotel was under construction and that there would be people drilling and banging the entire day. we specifically chose that location because of the abundant breakfast buffet and the cleanliness of the dining area which this time was nonexistent there was no lobby nowhere to sit even in the room to have breakfast since they were three of us very disappointed we've been members for over 20 years and never had an experience like this very unsettling
Nancy
2 晚家庭旅行
2/10
carol
1 晚行程
6/10
The overall experience was great. The rooms were clean and accommodating. We were very disappointed however, when we arrived to find the lobby under renovation. We were told there was no sit down breakfast due to the renovation. This was not noted when I booked the room. That was one of the main reasons we selected this hotel for our trip. I feel that there should have been a mention about the renovations on the website.
David
2 晚家庭旅行
2/10
We didn’t even stay. After being charged over $400 for one night we had a hard time navigating the parking lot due to heavy equipment. Then I walked into the lobby and it’s a literal construction zone. I don’t think this should be open to the public. This information was not conveyed to me.
Kelly
1 晚家庭旅行
10/10
John G
2 晚行程
2/10
Hotel under construction. Lobby filthy. Workout room and restaurant closed. Hammering and construction sounds all day into evening. Phoned front desk 4 times to try to get construction to stop in rhe evening . They said they would stop at 5:30 pm. Construction sounds finally stopped at 6;15 pm. Nobody at front desk for 10 Minutes when we arrived. This hotel charged us over $300 a night . Glad to be going to another hotel
Leda
1 晚家庭旅行
4/10
Hotel is under major renovation, we had to wait for a fork lift to move to enter. Rooms that were supposed to be ready were not, someone had slept in our room, door open,beds unmade. Then switched us to a one bed room, we paid for 2 A/C barely worked went to room 3. Employee comes down to argue the A/C was ok in rm 2. The room with one bed. Parking is atrocious. DO NOT waste your money.
Shannon
1 晚商务旅行
2/10
Timothy
1 晚行程
8/10
Rose Mae
1 晚行程
2/10
Maria
3 晚行程
2/10
They lost our reservation, could not honor it and that is the lucky part. The hotel was literally a construction site.
Casey
2 晚行程
2/10
We were not informed of renovations, we walked into a horrible unsafe mess. We have photos and videos we will be emailing...but the customer service was horrible, even the workers working on renovations were so incredibly UNKIND and rude. We left from our vacation early because it was so uncomfortable and loud. We get ONE vacation a year from our 3 young kids and this one was the worst experience we ever had. We plan to email photos and videos of our broken elevators, disgusting unsafe and dangerous halls, even the loud noises which made for sleepless nights and mornings. We've already gotten in touch with several people and plan to go higher up for a refund for this "vacation" that was pure hell for this couple from far out of town.
Derron
3 晚家庭旅行
2/10
Beds were uncomfortable and elevators were very noisy and not pleasurable to ride on.
Chan
1 晚家庭旅行
2/10
Alexa
2 晚行程
2/10
The property should never have been open. It was under renovation dust everywhere no ceilings on lobby elevator or floors. My room had an inch of dust all over it. Close it down til renovations are done. Expedia ripped me off, I want refund. There was no indication on Expedia of the conditions of this hotel. Refund is needed
Matthew
2 晚浪漫旅行
4/10
This was probably one of the worse experiences I’ve ever had staying at a hotel. The hotel was under construction from the hours of 8:30am-4pm every single day. I understand that hotels need to be worked on and updated but there should have been some type of communication about the state of this hotel before I booked and paid for it. I honestly would not have stayed here knowing that I would have been woken up every day at 8:30am to banging and chainsaws going on the floor below and above the floor we stayed on. Very disappointed in our stay here.
Karah
2 晚结伴旅行
4/10
the property was under constrution, temp in room was cold,the water in the room took the longest to warm up. The price was too high for condition of property.
james
1 晚家庭旅行
2/10
Antone
3 晚行程
10/10
shreyans
1 晚行程
4/10
We were not informed the property was undergoing a renovation. The lobby was nonexistent, just a check-in desk. The elevators, also looked like a construction zone. The construction noise began at 8am and continued all day. Our room had not yet been renovated, and although it was clean, it was old. Water pressure in the shower was very low, window curtains had mold.
BUT, the staff was GREAT! Always smiling, professional, and helpful to do what they could to help us.