I wanted to bring to your attention several concerns I experienced during my recent stay. I was first assigned Room 524, where the AC was not functioning and the room had a strong smoke odor that appeared to be masked with heavy fragrance. The AC unit filters were packed with lint and debris, and there was noticeable dust throughout the room. Additionally, the hallway carpet leading to the room was wavy and posed a tripping hazard, and several doors and trim in the area were visibly marred. These conditions did not reflect the quality I expect from a Hilton-branded property.
I was then moved to Room 701, but unfortunately the issues continued. While the odor was improved, the room had stains on the carpet, dog hair on the couch, and a crusted substance on the floor and kitchenette area. The walls had dirt that wiped off easily, the microwave had food residue and fingerprints on the exterior, and the shower had mold on the outer door seal along with a crack in the shower floor that appears to be causing water damage.
Given the Hilton reputation for cleanliness and consistency, this was disappointing. In my line of work, I am trained to notice details, but these were not minor issues—they were basic cleanliness and maintenance concerns across two separate rooms.
I wanted to make you aware of these conditions so they can be addressed appropriately. I would also appreciate discussing what can be done to make this right, as the experience did not align with the rate paid.