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Smart Cancun The Urban Oasis

4.0 star property
Hotel with outdoor pool, near Puerto Cancun Marina Town Center

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Photo gallery for Smart Cancun The Urban Oasis

Miscellaneous
In-room safe, laptop workspace, iron/ironing board
Restaurant
Miscellaneous
Reception
Smart Cancun The Urban Oasis offers an upscale retreat in Downtown Cancun, near Plaza 28. Take a refreshing dip in the outdoor pool, work out at the gym or savor local flavors at Bites restaurant. With free WiFi and helpful multilingual staff, this hotel provides comfort and convenience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Pool bar
  • Coffee shop/cafe
  • 5 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board

Standard Room

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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The price is CNY659
CNY829 total
includes taxes & fees
Nov 25 - Nov 26
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About the neighborhood

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 5 min walk - 0.5 km
  • Plaza 28 - 14 min walk - 1.3 km
  • Puerto Cancun Marina Town Center - 5 min drive - 2.1 km
  • Plaza Las Americas - 6 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 10 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Subway - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Subway - ‬3 min walk
  • ‪Church's Chicken - ‬5 min walk
  • ‪Taqueria Coapeñitos - ‬4 min walk

About this property

Smart Cancun The Urban Oasis

When you stay at Smart Cancun The Urban Oasis, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features of this Mediterranean hotel include an outdoor pool, a poolside bar, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas (1-device limit)
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1985
  • Fitness center
  • An outdoor pool
  • Banquet hall
  • Mediterranean architecture

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bites - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.27 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from May 5 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of USD 8 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis offer free cancellation for a full refund?

Yes, Smart Cancun The Urban Oasis does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Smart Cancun The Urban Oasis?

Yes, there's an outdoor pool.

Are pets allowed at Smart Cancun The Urban Oasis?

Sorry, pets aren't allowed.

Is parking offered on site at Smart Cancun The Urban Oasis?

Yes, there's free self parking.

What are the check-in and check-out times at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at Smart Cancun The Urban Oasis?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Smart Cancun The Urban Oasis and nearby?

Smart Cancun The Urban Oasis has an outdoor pool and a fitness center.

Are there restaurants at or near Smart Cancun The Urban Oasis?

Yes, there's an onsite restaurant, Bites.

What's the area around Smart Cancun The Urban Oasis like?

Smart Cancun The Urban Oasis is in Downtown Cancun, a short 19-minute walk from Plaza 28 and 6 minutes' walk from Las Palapas Park.

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Reviews

Smart Cancun The Urban Oasis Reviews

7.6

Good

8.0

Cleanliness

7.8

Location

8.0

Staff & service

8.4

Eco-friendliness

7.6

Property conditions & facilities

Popular mentions

Service staff
Room
Shower
Location
Elevator
Amenities
Bed
Recreation
Wifi
Water

Reviews

8/10 Very good

Great pool and restaurant area.

8/10 Very good

Very clean and beautiful place to stay
Olga, 1-night trip

10/10 Exceptional

It was great - comfort, service, and especially the location.
4-night trip

10/10 Exceptional

Fantastic in every way
Wendy, 1-night trip

10/10 Exceptional

The place is the best place
Simon, 4-night trip

8/10 Very good

i Love Cancun and the Urban Oasis

very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Daniel, 2-night trip

10/10 Exceptional

Good location - easy access to the beaches

Great hotel in the centro area of Cancun. If you like to find good Mexican restaurants and like less gringo resort and more mexico this is a great place to stay. Very nice pool. Easy to get back and forth to the hotel zone if you want. Enjoyed our stay.
Anthony, 3-night trip

10/10 Exceptional

Amazing but the security front door who welcoming guests are terrible
Amani, 7-night trip

10/10 Exceptional

I will return next year
Lorena, 3-night trip

8/10 Very good

Old in the room
Linfeng, 1-night trip

8/10 Very good

The area is under remodelation the time of our stay, and make it difficult to find the place. Other thatn that everything was OK.
Luis, 1-night trip

6/10 Good

The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Govindarajan, 11-night trip

10/10 Exceptional

My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Gregory, 4-night trip

8/10 Very good

EVERY THING IS GOOD EXCEPT WASHROOM AND SHOWER
Naga Raju, 1-night trip

2/10 Poor

The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Sourab, 7-night trip

2/10 Poor

No wifi available and would not provide an extra blanket
Christine, 3-night trip

6/10 Good

Our room wasn’t cleaned 2 days of our stay. Had to ask for clean towels. Roaches in our room. Jacuzzi area was dirty and ants everywhere.
Martha R, 7-night trip

2/10 Poor

A no go!

This is not a safe area. I can not recommend anyone staying in this part of the town. Be careful if you do. Take care!
Andreas, 1-night trip

6/10 Good

I was in room 608 and it was too humid inside the door do not have a gap seal and all the hot air from the ac tower come back in the room. I won't be a customer again, but it is still a good hotel.
Jason, 4-night trip

6/10 Good

Elevators were not working during our stay and they didn't have employees to help with luggage to take the stairs. So sad for my parents to carry their heavy luggage up to their room.
Luis, 1-night trip

10/10 Exceptional

Buena ubicación
Abigail, 4-night trip

10/10 Exceptional

Excelente servicio.

Excelente hotel, muy bonito, cómodo y limpio.
Jose de Jesus, 4-night trip

6/10 Good

The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Martin, 3-night trip

10/10 Exceptional

Muy bueno
blanca, 3-night trip

10/10 Exceptional

All okay
EDWIN, 6-night trip