Grand Hotel Eden

Property class: 2.5
Beach hotel with outdoor pool, near Lake Lugano

Choose dates to view prices

Grand Hotel Eden is just 3.5 mi (5.7 km) from the airport and offers a free shuttle (available on request). You can indulge in hot stone massages, facials, or reflexology, and Oasis serves breakfast, lunch, and dinner. Other highlights include an indoor pool, an outdoor pool, and a rooftop terrace.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Pet friendly
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

Superior Single Room, Partial Lake View

  • Partial lake view
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

Superior Double or Twin Room, Partial Lake View

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

Deluxe Double or Twin Room, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Double or Twin Room, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

  • Partial lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, Lake View

  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 1 Twin Bed

Superior Single Room, Partial Lake View

  • Partial lake view
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

Junior Suite, Lake View

  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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  • Pet friendly
  • Parking available
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8.4 out of 10, Very good, 647 reviews
The price is CNY846
CNY948 total
includes taxes & fees
Nov 22 - Nov 23
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About the neighborhood

Map
RIVA PARADISO,1, LUGANO, LUG, 6900

What's nearby

  • Lake Lugano - 1 min walk - 0.1 km
  • MASILugano Museum of Art of Italian Switzerland - 13 min walk - 1.1 km
  • Via Nassa - 14 min walk - 1.2 km
  • LAC Lugano Arte e Cultura - 14 min walk - 1.2 km
  • Palazzo dei Congressi - 4 min drive - 3.5 km

Getting around

  • Lugano (LUG-Agno) - 14 min drive
  • Milan Malpensa Airport (MXP) - 63 min drive
  • Lugano-Paradiso - 5 min walk
  • Lugano (QDL-Lugano Rail Station) - 25 min walk
  • Lugano Station - 25 min walk
  • Lugano Funicular Station - 24 min walk
  • Free airport shuttle
  • Free train station pick-up

Restaurants

  • ‪Agua - ‬19 min walk
  • ‪Spaghetti Store - ‬18 min walk
  • ‪La Cucina di Alice - ‬17 min walk
  • ‪Burger King - ‬19 min walk
  • ‪Ristorante Giardino - ‬3 min drive

About this property

Grand Hotel Eden

  • Grand Hotel Eden is just 3.5 mi (5.7 km) from the airport and offers a free shuttle (available on request). You can indulge in hot stone massages, facials, or reflexology, and Oasis serves breakfast, lunch, and dinner. Other highlights include an indoor pool, an outdoor pool, and a rooftop terrace.

At a glance

Hotel size

    • 115 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Express check-in available
    • Minimum check-in age: 18

Special check-in instructions

    • This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting

Pets

    • Pets allowed (dogs only)
    • Restrictions apply*

Internet

    • WiFi in public areas*
    • Free WiFi in rooms

Parking

    • Onsite self parking (fees apply)
    • Onsite valet parking (CHF 25 per night)

Transfers

    • Free airport shuttle (available on request)*
    • Free train station pick-up*

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Reviews

Grand Hotel Eden Reviews

8.0

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

7.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Bästa läge med hänförande utsikt

Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra.
Verified review

8/10 Very good

Für ein Fünfsternehotel ganz ordentlich

angenehm
Verified review

10/10 Exceptional

Best location on the lake in Lugano

A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Verified review

10/10 Exceptional

Great hotel near lake lugano

Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Verified review

8/10 Very good

Great view, expensive and won't return...

Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Verified review

2/10 Poor

3 Star hotel with rude staff

We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Verified review

4/10 Fair

مستواه متوسط

الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف
Verified review

2/10 Poor

Avoid..AC non functional

Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Verified review

4/10 Fair

outdated

Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Verified review

10/10 Exceptional

Chambre côté lac magnifique

Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route!
Verified review

2/10 Poor

Worat experience of my life!!!!!!!

Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.
Verified review

6/10 Good

古くホテル内移動しにくい
Verified review

10/10 Exceptional

Great hotel!
Verified review

6/10 Good

The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.
Verified review

8/10 Very good

Kurzurlaub

Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok
Verified review

8/10 Very good

Hotel mit super Lage

Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt.
Verified review

8/10 Very good

جميل وذو اطلالة رائعة للغرف المطلة على البحيرة

جيدة
Verified review

10/10 Exceptional

ممتازة جدا
Verified review

8/10 Very good

Traumlage und preiswert

Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-)
Verified review

10/10 Exceptional

Very beautiful hotel and great location! Food was also very good!
Verified review

8/10 Very good

Excellently located 5* Lugano hotel

Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm.
Verified review

4/10 Fair

Weit entfernt von einem 5-Sterne-Hotel

1) Kostenloser Shuttle-Service: Der Shuttle-Service vom Flughafen ist vermutlich nur dann verfügbar, wenn man ihn rechtzeitig vorher bucht. Das erfährt man jedoch erst am Flughafen, wenn man im Hotel anruft und nachfragt, ob der Shuttle jetzt kommen könnte. Aber selbst bei einer Buchung von 24h im Voraus, kam mein Shuttle 13 min zu spät. An der Rezeption - die mit dem Fahrer telefoniert haben - hat es immer nur geheißen, der Shuttle wäre in 1 min da. Kundenfreundlich geht anders. 2) Zimmer: Mein Zimmer war zwar sauber, aber ich hatte Ameisen im Bad (6. Stockwerk). Als ich mein Zimmer betreten habe war es durch den strahlenden Sonnenschein extrem aufgeheizt. Eine Klimaanlage gibt es zwar, ist jedoch in der "Heizperiode" (Mai) nicht verfügbar. Offene Balkontüre => Baustellen- und Straßenlärm. 3) Kostenloses Frühstücksbuffet: übersichtlich aber ausreichend, die Säfte kommen aus dem Tetrapack, die frischen Früchte waren trotz Mai geschmacklos und Spiegeleier hätten 10,- CHF Aufpreis gekostet.
Verified review

10/10 Exceptional

Mycket angenäm vistelse - fantastiskt läge på hotellet och möjliggjorde härliga promenader längs strandpromenaden och bilutfärder till outlet Foxtown och Como
Verified review

6/10 Good

Nice location and nice reception staff

Poor breakfast
Verified review

8/10 Very good

good or biz; good location

All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation