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Nairobi Serena Hotel

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Nestled near Uhuru Park, Nairobi Serena Hotel offers a luxurious retreat with an international cuisine restaurant and swim-up bar. Tee up on the 18-hole golf course or unwind at the spa with aromatherapy. With shopping on site, free in-room WiFi, and helpful staff that guests rave about.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Separate bathtub and shower
  • Premium TV channels
The current price is CNY1,297
CNY1,530 total
includes taxes & fees
May 23 - May 24

Why we love this property

Work and play paradise
Located in the city center, this hotel offers conference space with 8 meeting rooms. Guests can enjoy the spa, sauna, and poolside bar after work.
Diverse dining options
This hotel's restaurant serves international cuisine alongside a cafe and 2 bars. Travelers can kick off mornings with a tasty buffet breakfast.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Chale Presidential Suite

Minibar, in-room safe, individually furnished, desk

Chale Presidential Suite

  • Sleeps 2
  • Free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Premium Room | Minibar, in-room safe, individually furnished, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Room

Minibar, in-room safe, individually furnished, desk

Superior Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room

Miscellaneous

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Lamu Suite

Minibar, in-room safe, individually furnished, desk

Lamu Suite

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room

  • Sleeps 3
  • Free WiFi

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  • Airport transfer
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9.2 out of 10, Wonderful, 93 reviews
The price is CNY606
CNY758 total
includes taxes & fees
May 21 - May 22
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About the neighborhood

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Central Park - 1 min walk - 0.1 km
  • Uhuru Park - 2 min walk - 0.2 km
  • City Market - 11 min walk - 1.0 km
  • University of Nairobi - 11 min walk - 1.0 km
  • Kenyatta International Convention Centre - 13 min walk - 1.2 km

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 24 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bricklayers Arms - ‬3 min walk
  • The Serena Nairobi Hotel
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mwendaz - ‬10 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel is just 3.5 mi (5.7 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Lever door handles

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
  • Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75-percent of room rate
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs USD 40 (one-way)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 7997

Also known as

Hotel Nairobi Serena

Hotel Serena Nairobi

Nairobi Hotel Serena

Nairobi Serena

Nairobi Serena Hotel

Serena Hotel

Serena Hotel Nairobi

Serena Nairobi

Serena Nairobi Hotel

Nairobi Serena Hotel Hotel

Nairobi Serena Hotel Nairobi

Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?

Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nairobi Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Nairobi Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Nairobi Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Nairobi Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person one-way.

What are the check-in and check-out times at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.

Is there an onsite casino at Nairobi Serena Hotel?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

What is there to do at Nairobi Serena Hotel and nearby?

Nairobi Serena Hotel has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Nairobi Serena Hotel?

Yes, Cafe Magreb Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around Nairobi Serena Hotel like?

Nairobi Serena Hotel is in Kilimani, a short 9-minute walk from Uhuru Park and 9 minutes' walk from University of Nairobi.

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Reviews

Nairobi Serena Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was fantastic, with a huge outdoor heated pool and plenty of sunbeds and seating areas. (9 reviews)
  • Breakfast offered an extensive and superb selection with a variety of hot and cold options. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Restaurant
Food
Location
Room
Oasis
Cities
Bed
Lobby
Breakfast

Reviews

Verified

10/10 Exceptional

Superb stat with my family. Location, clean nice rooms. Lovely facilities and friendly staff
Jessica, 3-night trip
Verified

10/10 Exceptional

Comfortable and close to the Airport .
daniel, 1-night trip
Verified

10/10 Exceptional

The staff make it really a 5 star
Akhil, 6-night trip
Verified

10/10 Exceptional

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Mumtaz, 5-night trip
Verified

10/10 Exceptional

Staff was very friendly. Great location. Great view.
Mario, 1-night trip
Verified

10/10 Exceptional

Friendly staff.
Mario, 1-night trip
Verified

10/10 Exceptional

Beautiful property, great food and helpful staff.
Endia, 1-night trip
Verified

10/10 Exceptional

Great service - friendly staff
stuart, 5-night trip
Verified

10/10 Exceptional

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Nick, 3-night trip
Verified

10/10 Exceptional

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Lindsay, 5-night trip
Verified

10/10 Exceptional

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
Christian, 1-night trip
Verified

10/10 Exceptional

Excellent staff!
Melinda Wenner, 1-night trip
Verified

10/10 Exceptional

Excellent customer service, prime location and fantastic amenities.
Alireza, 1-night trip
Verified

10/10 Exceptional

Good place to stay

It was a very good hotel with excellent pool and restaurant
Anush, 3-night trip
Verified

10/10 Exceptional

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Aleisha, 6-night trip
Verified

10/10 Exceptional

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
t.c., 1-night trip
Verified

10/10 Exceptional

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Johanna, 1-night trip
Verified

10/10 Exceptional

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Levis, 2-night trip
Verified

10/10 Exceptional

Traditional African Hotel

Fantastic hotel with amazing friendly staff. Good location.
Chris, 7-night trip
Verified

10/10 Exceptional

Worth staying there again

Great location. Good staff. Nice pool.
Prasad, 2-night trip
Verified

10/10 Exceptional

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia, 1-night trip
Verified

10/10 Exceptional

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Josh, 1-night trip
Verified

10/10 Exceptional

Wonderful staff
Lynn, 1-night trip
Verified

10/10 Exceptional

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Rita, 2-night trip
Verified

10/10 Exceptional

Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Donald, 3-night trip