The hotel is beautifully located, with easy access to Göreme’s main attractions. A major highlight is the rooftop at their sister property, Sultan Cave Suites — truly spectacular for sunrise views. The breakfast was the best I had during my entire trip in Turkey: plentiful, delicious, and included both espresso and Turkish coffee.
Unfortunately, the experience was seriously undermined by a major issue: the air conditioning in our room stopped working after the first night of our 3-night stay. I promptly reported the problem early in the morning, and while staff claimed a technician had checked it, the issue was never fixed. The room remained uncomfortably hot, and no real effort was made to resolve it or offer alternatives. This lack of responsiveness and service was disappointing and made restful sleep impossible.
With such a significant failure in guest care, I can only give 2 stars, despite the excellent location and food.