2/10 很差
2025 年 6 月 25 日
More then 12 hours to get access to my belongings
The checking was great, after I settled in my room I got ready to go out and get some food. When I came back to my room I wasn’t able to go inside my room. I went down to the office and they told me that the key card reader died and the battery needed to be replaced. They send me to another room. But couldn’t access to my personal stuff because my things were inside the locked room. Keep in mind it took them more than 12 hours to get access to my room yes more then 12 hours. To get my stuff out. I couldn’t sleep well. I kept checking every 3 hours to get and update. they kept telling me they were waiting for someone to come and fix the key card reader. I have never had a horrible experience in a hotel until that day. Never ever do I want to go back there, horrible experience and waste of my time and money. I honestly wanted to get a refund but I honestly was so drained and tired I just left as soon as I was able to get my belongings from the room.
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