My wife and I were excited to attend a wedding for friends in DC last weekend. When we arrived at the Glover Hotel, unfortunately a terrible storm began as we pulled in to check in. The front desk associate Jay, stopped everything and helped my wife bring her wedding outfit in the property so it wouldn’t get wet. Jay (she) made that challenge a success. After that, we checked in…and again Jay assisted us with a bad situation We upgraded our room to a city view with a sofa in the room. The sofa had very unsightly stains on a light brown covering. Although it didn’t seem wet or a fresh stain, it made us question the cleanliness of the rest of the room. I took a picture to the front desk and Jay moved us without a question. She profusely apologized and took ownership of the situation although it was obviously not her fault.Our new room was much more fresh and pleasing to the senses. Afterward Jay gave us local recommendations for a pharmacy and continued helping us with our stay. All in all, the property is a great location, somewhat aged in the rooms however Jay made our stay outstanding. As Service Industry executive, I love to recognize OUTSTANDING service and I hope you recognize her. She single handedly made us net promoters of your property. Without her, I’d have focused on the need for management to reinvest in upgrading the property.