I needed an assessable room and asked for it during and after booking my room like it said to do and was told I would I get this request. After a very long day at the hospital w/dad we checked in w/ help from hotel staff and made it to our nice comfortable room that had all of the needs for a disabled person! Finally someone did what they said they would do!
Connie
Connie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Perfect for us going to the zoo. The shuttle was perfect. The location was perfect.
Jhontrell
Jhontrell,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Comfy stay
Incredible hotel to stay the night. Room was very clean and well maintained compared to other hotels we’ve stayed. The guest service attendants were very friendly and kind making us feel welcomed.
The only small detail we didn’t like was that the sliding door to our bathroom was a struggle to open and close. You really have to push/slide it hard to get it to open.
Other than that I would recommend and I would stay again.
Jorge L
Jorge L,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Elizabeth
Elizabeth,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
GILBERTO
GILBERTO,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Elaine
Elaine,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Shabnam
Shabnam,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
TRACY
TRACY,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 25 日
Dasia
Dasia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Kristina
Kristina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Meghan
Meghan,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 17 日
Not up to expectations given star rating
To start out with, we booked through Hotels.com and reserved a room with a king sized bed, only to arrive and told that the hotel was sold out and there were only rooms with 2 queen sized beds available. After going back down stairs and speaking with the staff (after waiting 20 minutes due to issues the staff was having with other guests), they were not able to accommodate my reservation even though I reserved it in advance and told me that our room was the only room they could offer due to this inconvenience. This reservation was for my wife and I's 12th year anniversary and I splurged some to come to your hotel so that we could be close to the Texas Livestock and Rodeo event. My goal was to provide her a top notch experience since this hotel was given 4 stars online. Other issues included the rod on the window shades falling off randomly, the restaurant being out of the food my wife ordered, and the constant dripping sound of the shower in the room. The experience we had was barely on level with a motel 6 with a fancy restaurant available. Not worth the money spent in my opinion. Would appreciate more transparency and a better rating for this hotel so I didn't overspend and have a less than stellar experience. Planning on leaving this as a Yelp review as well so others dont make this mistake.
Nathaniel
Nathaniel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 11 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 9 日
Toilet and refrigerator
I had to call customer service 4 times for the toilet not flushing then the refrigerator didn’t work. My insulin wasn’t kept at the proper temperature so I had to call and get another one.