When you stay at HOTEL MASTAY jingumichi, you'll be within a 15-minute walk of Shijo Street and Pontocho Alley. Apartments feature bonuses like kitchens and washers/dryers, along with jetted tubs and flat-screen TVs. Fellow travelers say great things about the overall property condition. The property is just a short walk to public transportation: Higashiyama Station is 3 minutes and Keage Station is 9 minutes.
Kyoto International Exhibition Hall - 4 min walk - 0.4 km
Heian Shrine - 8 min walk - 0.7 km
Yasaka Shrine - 10 min walk - 0.9 km
Shijo Street - 12 min walk - 1.0 km
Kawaramachi Street - 17 min walk - 1.4 km
Getting around
Itami Airport (ITM) - 67 min drive
Kobe Airport (UKB) - 106 min drive
Kansai Intl. Airport (KIX) - 112 min drive
Sanjo Station - 13 min walk
Gion-shijo Station - 17 min walk
Kyoto Kawaramachi Station - 20 min walk
Higashiyama Station - 3 min walk
Keage Station - 9 min walk
Sanjo Keihan Station - 11 min walk
Restaurants
お食事処明日香 - 1 min walk
あるぺんrose - 2 min walk
おふく - 1 min walk
シュイロ - 1 min walk
Three Horses - 4 min walk
About this property
HOTEL MASTAY jingumichi
When you stay at HOTEL MASTAY jingumichi, you'll be within a 15-minute walk of Shijo Street and Pontocho Alley. Apartments feature bonuses like kitchens and washers/dryers, along with jetted tubs and flat-screen TVs. Fellow travelers say great things about the overall property condition. The property is just a short walk to public transportation: Higashiyama Station is 3 minutes and Keage Station is 9 minutes.
At a glance
DONE
Property size
16 apartments
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
PETS
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking limited
VPN_KEY
Other information
Smoke-free property
Property amenities
Pool/Spa
Steam room
Full-service spa
Internet
Free WiFi
Parking and transportation
Limited onsite parking
Family friendly
Children stay free (see details)
Free crib/infant bed
Kitchen
Refrigerator
Microwave
Griddle
Freezer
Ice maker
Cookware/dishes/utensils
Toaster
Paper towels
Dining
Cooked-to-order breakfast available for a fee daily 8:00 AM–8:30 AM: JPY 2750 for adults and JPY 2750 for children
Dining table
Bedrooms
Down comforter
Bed sheets provided
Bathrooms
Bathtub or shower
Toilet with electronic bidet
Jetted bathtub
Hair dryer
Slippers
Towels provided
Bathrobes
Free toiletries
Entertainment
Flat-screen TV with digital service
Netflix
Streaming services
Laundry
Washer/dryer
Laundry facilities
Climate control
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Low-height counter and sink
Raised toilet seat
Soundproofing
Well-lit path to entrance
Wheelchair accessible
Smoke-free property
Services and conveniences
Concierge services
Multilingual staff
Housekeeping (on request)
Iron/ironing board
Luggage storage
Safe at front desk
Change of towels (on request)
Change of bedsheets (on request)
Front desk (limited hours)
Free bottled water
Location highlights
Near a metro station
In the historical district
Things to do
Bicycle rentals on site
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
16 rooms
Access via exterior corridors
Special features
Spa
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a steam room.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately JPY 2750 for adults and JPY 2750 for children
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Also known as
HOTEL MASTAY jingumichi Kyoto
HOTEL MASTAY jingumichi Aparthotel
HOTEL MASTAY jingumichi Aparthotel Kyoto
Frequently asked questions
Does HOTEL MASTAY jingumichi offer free cancellation for a full refund?
Yes, HOTEL MASTAY jingumichi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at HOTEL MASTAY jingumichi?
Sorry, pets aren't allowed.
Is parking offered on site at HOTEL MASTAY jingumichi?
Yes. Parking spots may be limited.
What are the check-in and check-out times at HOTEL MASTAY jingumichi?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at HOTEL MASTAY jingumichi and nearby?
HOTEL MASTAY jingumichi has a spa.
Does HOTEL MASTAY jingumichi have private hot tubs?
Yes, each apartment has a jetted bathtub.
Does HOTEL MASTAY jingumichi have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, a griddle, and cookware.
What's the area around HOTEL MASTAY jingumichi like?
HOTEL MASTAY jingumichi is a short 3-minute walk from Higashiyama Station and 11 minutes' walk from Shijo Street.
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Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.4
Cleanliness
9.6
Amenities
9.6
Staff & service
9.4
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Jan 27, 2026
We had an excellent stay, room was extremely large, very clean and the bathroom was amazing!
Kim
Kim, 2-night trip
Verified
10/10 Exceptional
Mar 22, 2026
Wonderful stay with all the amenities for a family of four. Additional fee of Y1000/day for parking which is reasonable.
Sue
Sue, 2-night trip
Verified
10/10 Exceptional
Dec 8, 2025
Staff were extremely professional, courteous, and welcoming!
Berkeley
Berkeley, 7-night trip
Verified
10/10 Exceptional
Oct 16, 2025
Laundry in the room was amazing. Super helpful staff.
Amazing spot with lots to do around.
Lazaro
Lazaro, 4-night trip
Verified
10/10 Exceptional
Oct 18, 2025
I loved this hotel. It had the best bathtub I have ever used in Japan. The layout of the room was great. It was very quiet and the bed was very comfortable. I highly recommend this hotel!
Nancy
Nancy, 4-night trip
Verified
10/10 Exceptional
Aug 31, 2025
Kyoto Family Vacation
We truly enjoyed our stay at Hotel Mystay. The staff was super friendly and accommodating, the room fit our family if 6 perfectly and the Hotel is in a great location!
Crystal
Crystal, 8-night trip
Verified
10/10 Exceptional
Oct 14, 2025
This was a great stay in Kyoto. The room was huge which was a nice change compared to our other stays. The washer and dryer in the room was also a nice touch. Walkable to temples, shops and restaurants. I would stay here again
Jenna
Jenna, 4-night trip
Verified
10/10 Exceptional
Jun 11, 2025
Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.
Linda
Linda, 2-night trip
Verified
10/10 Exceptional
Feb 19, 2024
Great Stay
Very spacious and comfortable space, well-equipped for daily life, great location
HUI MIN
HUI MIN, 3-night trip
Verified
10/10 Exceptional
Jun 30, 2025
Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.
Meredith
Meredith, 3-night trip
Verified
10/10 Exceptional
Apr 21, 2025
Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen.
The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped
This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant
andrew
andrew, 6-night trip
Verified
10/10 Exceptional
Sep 23, 2023
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it.
Staff are able to assist with restaurant reservarions, transportation, and luggage courier services.
A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Joseph
Joseph, 4-night trip
Verified
10/10 Exceptional
Apr 20, 2025
A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful.
However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.
Boon Jun
Boon Jun, 4-night trip
Verified
10/10 Exceptional
Nov 2, 2023
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Catherine
Catherine, 4-night trip
Verified
10/10 Exceptional
Feb 9, 2026
Room was super clean, well appointed, and in perfect order. Neighborhood is excellent for walking, eating, and very close to multiple subway and bus lines. 11/ 10 will stay again.
J Tyler
J Tyler, 6-night trip
Verified
10/10 Exceptional
Dec 16, 2025
Amenities - well stocked.
Service - the check in process was smooth with the FO Team being friendly and accommodating.
Location - within walking distance to our halal eateries, so its not a problem.
Area - Lawson is a must visit everyday.
Muhammad
Muhammad, 3-night trip
Verified
10/10 Exceptional
Oct 2, 2025
Lovely hotel, with polite and helpful staff. Really useful to have a washing machine in the room. Beds were comfortable and the shower had warm water.
Inesa
Inesa, 5-night trip
Verified
10/10 Exceptional
Aug 2, 2025
We are a family of four, three adults and one older teen. We really enjoyed our stay at this property. Fantastic amenities in the rooms and the location was amazing. Highly recommend for your trip to Kyoto
Tanya
Tanya, 4-night trip
Verified
10/10 Exceptional
Jul 9, 2025
The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.
Soesani
Soesani, 8-night trip
Verified
10/10 Exceptional
Nov 20, 2025
We were a little surprised how well this hotel was rated. It wasn't bad, just not as exceptional as the ratings reflect. There were only 2 pillows in the room, and when I ask for more the staff informed me there were none. At a hotel? No pillows? The room was clean enough, but not spotless. There were dirty spots on the carpet and visible dust on furniture. However, it's not a bad place. So it's tricky to rate. The location is great and it's quiet and safe. The room is spacious for Japanese standards and the shower is amazing. It was wonderful having our own washing machine. There was no iron however.
Scarlett
Scarlett, 5-night trip
Verified
2/10 Poor
Dec 9, 2025
At first glance the room looked clean but it was so dusty that if you touched the curtains you would get dust in your eyes! We got so sick in that room due to high dust! There are rips in the carpeting! The pillows are like rocks! I took a pot out of the draw to make pasta for my kids, the bottom on the outside was covered in grease! We were paying double the rate that other guests were paying, we spoke to them about upgrading us since we were paying top dollar, they were not interested and appeared to be hostile! I don’t like this hotel but we loved all the other hotels we stayed in in Japan
Igor
Igor, 6-night trip
Verified
6/10 Good
Apr 5, 2025
Over-rated establishment
On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.
Verified traveler
3-night trip
Verified
10/10 Exceptional
Feb 23, 2026
最新の家電が揃っていて良かったです。
中沢
中沢, 2-night trip
Verified
10/10 Exceptional
Feb 2, 2026
Muy recomendado. El personal súper amable, el hotel muy pequeño pero muy limpio y funcionó perfecto para 4 personas