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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel with 3 restaurants, connected to a rail/subway station, near Magazine Street

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Terrace/patio
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Property entrance
On the famous Magazine Street, The Pontchartrain Hotel offers a stylish retreat with 2 bars and 3 on-site restaurants serving American cuisine. Connect to in-room WiFi, take advantage of laundry services, and enjoy express check-out.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Connecting rooms available
  • Pet friendly
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Front-desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Meeting room

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Port of New Orleans - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.8 km
  • Caesars New Orleans Casino - 3 min drive - 2.6 km

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive
  • New Orleans Union Passenger Terminal - 20 min walk
  • St. Charles at Josephine Stop - 1 min walk
  • St. Charles at St. Andrew Stop - 1 min walk
  • Saint Charles at Jackson Stop - 2 min walk

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

At The Pontchartrain Hotel, you'll be just a 5-minute drive from Ernest N. Morial Convention Center and Port of New Orleans. Guests looking for a bite to eat can check out Silver Whistle Cafe, one of 3 restaurants, which serves American cuisine and is open for breakfast and lunch. Also, Caesars Superdome and Canal Street are just a 5-minute drive away. Fellow travelers say great things about the helpful staff and restaurant. The property is just a short walk from public transportation: St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are steps away.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 106 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 50 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 55.69 per day; includes in/out privileges)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

What to do

  • Free use of nearby fitness center

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 38
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 23.35 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness center access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Nearby fitness center access
    • Phone calls (may be limited)

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Parking

  • Valet parking costs USD 55.69 per day with in/out privileges

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Does The Pontchartrain Hotel offer free cancellation for a full refund?

Yes, The Pontchartrain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Pontchartrain Hotel?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at The Pontchartrain Hotel?

Yes. Valet parking costs USD 55.69 per day.

What are the check-in and check-out times at The Pontchartrain Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at The Pontchartrain Hotel?

No, this hotel doesn't have a casino, but Caesars New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are both nearby.

What is there to do at The Pontchartrain Hotel and nearby?

The Pontchartrain Hotel has 2 bars.

Are there restaurants at or near The Pontchartrain Hotel?

Yes, there are 3 onsite restaurants, featuring American cuisine.

What's the area around The Pontchartrain Hotel like?

The Pontchartrain Hotel is in Lower Garden District, a short 1-minute walk from St. Charles at Josephine Stop and 16 minutes' walk from National World War II Museum. Travelers say that the hotel is in a great location.

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The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Location
Rooftop bar
Bar
Food
Bed
View
Ambience

What guests liked

  • Breakfast at the property was consistently described as amazing, great, and perfect with many reviewers raving about the food and service. (10 reviews)
  • The on-site restaurants and dining options were excellent, convenient, and offered a great variety of food and drinks. (15 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Enjoyed our stay a ton!!
Allison, 5-night trip

10/10 Excellent

We enjoyed our stay!
Robert, 1-night trip

10/10 Excellent

Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
Allison, 1-night trip

8/10 Good

Beautiful hotel great staff
Lynne, 1-night trip

10/10 Excellent

Very charming hotel, and the staff was all friendly! Will be looking to stay here again next time I visit New Orleans.
Gregory, 2-night trip

10/10 Excellent

I loved how unique the property was
Kalliah, 3-night trip

8/10 Good

This property is located amongst a variety of dining and shopping options. It’s in close proximity to many of New Orleans attractions. The property is in need of some updates. Their staff was very friendly and accommodating. We enjoyed our stay here.
andrew, 2-night trip

10/10 Excellent

Very original property
Starlet Blake, 1-night trip

10/10 Excellent

Great hotel
josh, 1-night trip

10/10 Excellent

Very nice rooms. Not very kid friendly.
Torri, 2-night trip

10/10 Excellent

Wonderful stay. Great location-roof top bar is second to none
Pia, 2-night trip

10/10 Excellent

Awesy
Rhonda, 1-night trip

10/10 Excellent

excellent stay
Jane, 1-night trip

10/10 Excellent

Great place. Will stay again.
Nicholas, 1-night trip

10/10 Excellent

This is a wonderful, historic hotel in NOLA! Great location. The restaurant has exceptional food and the bar excellent atmosphere and music!
Gretchen, 1-night trip

8/10 Good

The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
Elizabeth, 2-night trip

10/10 Excellent

Great bar!
John, 1-night trip

8/10 Good

Check in
Sean, 1-night trip

10/10 Excellent

Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
Brandie, 3-night trip

10/10 Excellent

The quaintness of the hotel and the history behind it.
Geraldine, 9-night trip

10/10 Excellent

Fantastic stay ! Customer service was excellent and the vibes here are on point ! Will stay here again for sure !
Michelle, 3-night trip

10/10 Excellent

I loved the convenience, the atmosphere, and the fun
Janet, 1-night trip

8/10 Good

Beautiful hotel, friendly staff, great location. Impossible to access restaurants on site on Friday night when we stayed- we wish we could have eaten there.
Laura, 1-night trip

2/10 Terrible

Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
Michael, 2-night trip

8/10 Good

One of the most iconic hotels in New Orleans. The location and staff were great. The hotel itself needs some updating but still a great place to stay.
Bert, 1-night trip