We reserved a room with two queen beds but it wasn’t available when we checked in so we were given a king with a roll away! The front desk clerk did the best she could in a tough situation but if a room is reserved, it should be available or the reservation rejected.
James
James,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
I was surprised of the condition of the hotel based on the cost per night. It wasn’t cheap and I’ve stayed in nicer motels. The best part was the staff! I feel like they did the very best they could with what they have. This hotel is really close to the train station, however if you come in on the late train from Seward in pouring rain, they have a shuttle and the driver was amazing and positive. The shuttle is a 15 passenger van with plenty of space for a bazillion bags! There is an indoor pool but it isn’t heated if that matters to you. There is a continental breakfast but again, the staff did the best they could with what they have. You won’t starve but I’d get breakfast at the airport or somewhere downtown. They also did a great job setting up shuttles for everyone to the airport too. Safety wise, didn’t feel like the area wasn’t safe but you could see evidence that at some point some of the security latches were forcefully removed from the doors. Good for a short stay. It just could use a refresh to match the positive energy of the staff.
Crystal
Crystal,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
The toom reserved was not available when I checked in and was given an unacceptable
James
James,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Dawn
Dawn,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Natalie Ray
Natalie Ray,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Anchorage trip
Had to ask for towels and toiletries. Dirty laundry and trash was in the hallway upon arrival.
Natalie
Natalie,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 21 日
Hotel did not compare with photos.
The TV didn't work properly. Room was dingy and looked very worn. I was concerned and glad that I only stayed one night. I thought that I had checked in to the wrong hotel because what I saw did not compare with the photos.
The front desk clerk seemed to have a bit of an attitude.
Mose
Mose,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 17 日
Not great, but its close to the railroad stop.
The check in process was slow. One of our two rooms had a clogged toilet upon arrival. When the front desk was contacted about it we were told "theres a plunger down here, come get it." Our other roomhad a very slow draining tub which caused the tub to he dirty and gross.
Our keys were only validated for 1 day instead of the full stay we booked. Overall, not great customer service. The hotel is old, you can tell they have attempted to repaint, given the paint drips on the trim and painters tape left on items. The "gym" is a treadmill and weights. The elliptical was put of order.
This hotel is quite close to the railroad depot so if you need tonstay somewhere close this will do.
April
April,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 15 日
Good staff, but that's all
The staff was great but the room, not so much. toilet was unflushed, 1 tacky crooked vinyl chair, no in room coffee, phone didn't work to call the desk, A/C unit rattled all night as did the fridge. TV remote was sticky when I first touched it.....gross!! Breakfast was less than okJ. Overall just not a comfy/pleasant situation at all.
Robert
Robert,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Sidnee
Sidnee,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Hotel was nice and comfortable. The service at the front desk was really good and they were really nice.
Nubia
Nubia,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 13 日
Not worth the price
Highly over priced! Beds were very uncomfortable and not the cleanest of rooms. Shuttle and driver were very nice, highlight of stay. Some rooms in our party didnt have hair dryers.
Amy
Amy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 12 日
Luis Edgardo
Luis Edgardo,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 10 日
Stacey
Stacey,3 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 10 日
no chaires to sit on
kit
kit,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 9 日
Hotel overall was average. The beds were comfortable and clean but room had a few things like the vent that needed to be fixed that was broken. I will say though the staff was wonderful though, so nice especially an evening woman staff member with pink hair. Unfortunately I am terrible at remembering names but she was so nice.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 8 日
Disappointed
The lobby was kept very clean and inviting. Our room smelled mildew-y, the vent fan in the bathroom did not work. My husband looked at the filter on the air conditioning unit and it had not been cleaned/changed in a long while. Breakfast had no fresh fruit (maybe it’s too expensive in Alaska) and the “eggs” weren’t good at all. The pancake machine was great!
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 6 日
First time in Anchorage, Alaska
Location was perfect if planning to use the rail trains and buses. The hotel was clean but it can improve. Customer service was great during breakfast time and front desk.
Cecilia
Cecilia,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 3 日
Do not stay here
The hotel and rooms were extremely dated, old and dirty. It did not feel clean. The pool was gross the water was grey and cloudy.
Angela
Angela,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
Christy
Christy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 31 日
The room was pretty bare. No table but an outdoor chair in the middle. Nothing looked clean and the bathtub wasn't draining.
Sylvie
Sylvie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 25 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 25 日
"Updates..."
So, there was no table and chairs in the room... I jokingly asked do we have to sit on the floor to eat our meals?! They answered you go to the common tables eat.
The window on the first floor was blocked with a plastic pcv pipe to hold it shut. The window on the second floor had rigged pin to keep the window shut, because the original latch was broken. The latch on the door was not even there! And so, when you left to the parking, the doors would not close tight so the street people could just walk in. We should have been charged less for all the insecurities...