When we checked in the hotel system was down, even though we pre-checked in online. We had to check in the old-school way on paper application,, but with the excellent customer service, it was taken care of promptly. After filling out the paper application, we were walked up to our hotel room. We received our keys shortly after. The room was clean the, heating system in the room we could never get set to a comfortable temperature and a puddle of condensation / water was on top of the heating cooling system.