Experience the vibrant city life at Holiday Inn Downtown - Mercy Area, an IHG Hotel. Enjoy a delicious meal at Genevieve Restaurant, unwind with a good book from the library or take a refreshing dip in the indoor pool.
Reviews
8.08.0 out of 10
Very good
Popular amenities
Bar
Pool
Connecting rooms available
Parking available
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Indoor pool
Breakfast available
Free airport shuttle
Fitness center
24-hour business center
Business center
4 meeting rooms
Terrace
24-hour front desk
Coffee/tea in a common area
Feel at home (6)
Rollaway/extra beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Terrace
The current price is CNY968
CNY968
CNY1,084 total
includes taxes & fees
Aug 18 - Aug 19
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
8.48.4 out of 10
Very good
33 reviews
(33 reviews)
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Separate bedroom
Premium bedding
27 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room
Standard Room
8.08.0 out of 10
Very good
14 reviews
(14 reviews)
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
27 sq m
City view
Sleeps 2
1 Twin Bed
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
7.87.8 out of 10
Good
34 reviews
(34 reviews)
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
27 sq m
Sleeps 4
2 Double Beds
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
7.87.8 out of 10
Good
15 reviews
(15 reviews)
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
27 sq m
City view
Sleeps 4
2 Queen Beds
View all photos for Premium Room, 1 King Bed
Premium Room, 1 King Bed
8.08.0 out of 10
Very good
2 reviews
(2 reviews)
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Separate bedroom
Premium bedding
36 sq m
City view
Sleeps 4
1 King Bed
View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)
Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)
Des Moines International Airport (DSM) - 22 min drive
Free airport shuttle
Restaurants
McDonald's - 7 min walk
Buzzard Billy's - 14 min walk
The Fort - 11 min walk
Bud Zone - 11 min walk
Domino's Pizza - 14 min walk
About this property
Holiday Inn Downtown - Mercy Area by IHG
When you stay at Holiday Inn Downtown - Mercy Area by IHG, you'll be just a 5-minute drive from Casey's Center and Drake University. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Genevieve Restaurant, which serves American cuisine and is open for breakfast, lunch, and dinner. There's a free airport shuttle and a bar/lounge, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
251 rooms
Arranged over 10 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
LOCAL_PARKING
Parking
Wheelchair-accessible parking on site
Free offsite parking nearby
Street parking available
DONE
Transfers
Free airport shuttle from 7:00 AM to 10:30 PM*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Traveling with children
Children's menu
What to do
Hiking/biking trails nearby
Working away
24-hour business center
4 meeting rooms
Conference space (8999 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Picnic area
Terrace
Library
Television in common areas
Fitness center
An indoor pool
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Assistive listening devices available
Room amenities
Be entertained
LCD television
Premium satellite channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi (speed of 50+ Mbps) and free wired internet
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Guidebooks/recommendations
Special features
Dining
Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.
Fees & policies
Refundable deposits
Deposit: USD 50.00 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 10.95 per person
Children & extra beds
Rollaway beds are available for USD 11.20 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines
Frequently asked questions
Does Holiday Inn Downtown - Mercy Area by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Downtown - Mercy Area by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Downtown - Mercy Area by IHG?
Yes, there's an indoor pool.
Are pets allowed at Holiday Inn Downtown - Mercy Area by IHG?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Downtown - Mercy Area by IHG?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Holiday Inn Downtown - Mercy Area by IHG?
Yes, a free airport shuttle is available from 7:00 AM to 10:30 PM at scheduled times.
What are the check-in and check-out times at Holiday Inn Downtown - Mercy Area by IHG?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Holiday Inn Downtown - Mercy Area by IHG?
No, this hotel doesn't have a casino, but Prairie Meadows Racetrack and Casino (15-min drive) is nearby.
What is there to do at Holiday Inn Downtown - Mercy Area by IHG and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a picnic area.
Are there restaurants at or near Holiday Inn Downtown - Mercy Area by IHG?
Yes, Genevieve Restaurant offers American cuisine.
What's the area around Holiday Inn Downtown - Mercy Area by IHG like?
Holiday Inn Downtown - Mercy Area by IHG is in Downtown Des Moines, a short 10-minute walk from Casey's Center and 4 minutes' walk from Iowa Events Center.
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Holiday Inn Downtown - Mercy Area by IHG Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Service staff
Bed
Breakfast
Bathroom
Restaurant
Highways
Location
Air conditioning
Concerts
What guests liked
The airport shuttle service was convenient and accommodating, taking guests to and from events and the airport with ease. (6 reviews)
Breakfast was a highlight with many guests praising its quality and variety. (7 reviews)
The restaurant provided excellent service and a welcoming atmosphere with friendly staff. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
Jul 26, 2025
Great hotel.
Colton
Colton, 3-night trip
10/10 Excellent
Jul 12, 2025
Everything was clean and staff weree very kind!!!
Scot
Scot, 2-night trip
10/10 Excellent
Aug 8, 2025
Staff were very nice! Rooms were clean. It was busy the night we stayed, but we had no issues with noise disturbances.
Karen
Karen, 1-night trip
8/10 Good
Jul 27, 2025
I highly recommend this property to others. The staff was helpful and provided excellent customer service.
Raven
Raven, 2-night trip
8/10 Good
Aug 3, 2025
Nothing necessarily unique about the property. It was very close to the Convention Center which made it convenient. They also had an airport shuttle which was extremely helpful. The hotel itself was very run down but the staff was helpful and courteous
Karen
Karen, 9-night trip
10/10 Excellent
Jul 27, 2025
Close to Casey evwnt center
Linda
Linda, 2-night trip
10/10 Excellent
Jun 9, 2025
Very friendly staff!
Christopher
Christopher, 1-night trip
10/10 Excellent
Jul 25, 2025
Nice and clean. Property well cared for. Breakfast wasn’t free, but quite enjoyable.
Nicholas
Nicholas, 5-night trip
10/10 Excellent
Jul 28, 2025
The room was great but the parking lot was closed and the pool was small for the size of the hotel.
Angela
Angela, 1-night trip
4/10 Poor
Aug 7, 2025
Very average
Bhavesh
Bhavesh, 1-night trip
6/10 Okay
Aug 4, 2025
The front desk staff was excellent, and the location was very convenient. However, the cleanliness left much to be desired. I found someone else’s hair on the pillow and sheets. The bathroom lacked a fan, which was uncomfortable
Chelsay
Chelsay, 2-night trip
6/10 Okay
Aug 1, 2025
The property is not near any restaurants or supermarket so it’s hard to get a meal or take food back to the room
Cathleen
Cathleen, 1-night trip
10/10 Excellent
Jul 27, 2025
Easy Check-In, relatively clean room, consistent housekeeping. Area nearby wasn't the prettiest but a short walk from downtown Des Moines. Parking lot was under construction and inconvenient
Seth
Seth, 2-night trip
6/10 Okay
Jul 13, 2025
Everything was good beside it was packed and parking lot as out of service so it was hard to find a place to park.
Keneisha
Keneisha, 1-night trip
6/10 Okay
Aug 9, 2025
I thought the staff was nice and helpful. But the room needed work. It was dirty and not well kept. The bed was comfy but the bathroom needed work
Riley
Riley, 1-night trip
10/10 Excellent
May 24, 2025
Free parking and close to downtown core.
TYLER
TYLER, 1-night trip
6/10 Okay
Aug 5, 2025
Hotel sits over the interstate and it was noisy all night. Homeless in the area, but property had armed security guard in the lobby. Can't walk to restaurants in downtown Des Moines.
Jill
Jill, 1-night trip
6/10 Okay
Jul 16, 2025
The towels had a lot of stains on them, and the area didn’t have much to do. Other than that the place was decent and friendly people.
Zeena
Zeena, 3-night trip
6/10 Okay
May 4, 2025
Clean, close to down town.
Phillip
Phillip, 2-night trip
4/10 Poor
Aug 9, 2025
Patking lot was closed, we had to park across the street in the hospital's parking lot. It smelled pf humidity/mildew and smoke. It was very disgusting overall.
Teresita
Teresita, 2-night trip
10/10 Excellent
Jul 14, 2025
Very nice and punctual people. No issues
Robert
Robert, 2-night trip
8/10 Good
Jun 21, 2025
Nice property, clean room. Staff just weren't very friendly
Lori
Lori, 1-night trip
6/10 Okay
Jul 20, 2025
Water leaks in the ceiling when we walked in the lobby, parking area was "closed" to be redone, it was confusing to figure out where to park
Jen
Jen, 1-night trip
6/10 Okay
Aug 9, 2025
Parking structure under construction, made it very inconvenient. Noisy room location if you plan to stay in a room with a view of Des Moines Downtown. Bathroom dirty with leftover hair from previous stay, empty bottle of amenities (shampoo, conditioner). No soap bar provided in bathroom. Overall stay was ok, only recommend for a night stay — not anything longer than that.