En general el trato al turista nacional es diferente al extranjero, el paquete te incluye un todo incluido que no es un todo incluido, es muy limitado !
Ricardo
4 晚行程
10/10
Fue un viaje muy placentero
jaime
1 晚家庭旅行
10/10
Diana judith
3 晚家庭旅行
10/10
Marie
6 晚家庭旅行
2/10
As we entered our room for the first time when we checked in I removed my sandals and the floor was so dirty the bottom of my feet were black within one minute. This tells me that the floor was not cleaned before we checked in. The door to the patio had a gap so big, anything could crawl through from outside. The restroom had hardly any lighting at all. I could not even read the shampoo or conditioner bottle to tell the difference while showering. Walls we're so thin you could hear the Neighbors eating off of their plate when the the fork touched the plate. Had to ask for a new iron 3 times because they were leaking water or burnt. After asking two or three times for these issues to get resolved, they finally got resolved.However, it took at least two days. Never recommending this hotel.
Jacqueline iline
7 晚浪漫旅行
10/10
DIANA
3 晚行程
10/10
Me encantó no sé si fue lo que contraté pero incluía todo servicio a la habitación bebidas en lata cada noche nos dejaban chocolates y recaditos de buenas noches todos super amables tenía acceso a los 4 hoteles al granadas al marina al Castilla y al moro y tmb a sus restaurantes todos los alimentos y snacks riquisimos
Iris Alejandra
4 晚家庭旅行
8/10
This was our 3rd time at El Cid. The rooms at Moro are huge and a great value for the money. While the food is acceptable with suffient options, we typically eat outside the hotel. The reaort is conveniently located within walking distance to nurmerous good local restaurants. The resort's pools are the best in Mazatlán! Access to tennis, pickleball, and golf were nice amenities not available at other resorts in the area. The fitness facility has cardio, machines, and free weights to complete any kind of workout.
Aaron J
5 晚家庭旅行
10/10
Nice room, nice beach, chilly pool, good activities. We only book the room and it was enough. Great supermarket across the street.
Guillaume
3 晚家庭旅行
10/10
Beautiful location and well kept facility. Would definitely go back.
Eric
2 晚结伴旅行
8/10
Good vacation
Brett Robert
6 晚行程
10/10
Location was very very good and the grounds were kept very clean
Timothy M
7 晚行程
10/10
Marie
4 晚行程
8/10
Food was good, room facing ocean a must ,friendly staff ,beach was average , weather was chilly mornings and evenings . Windy as well , overall ok
Martin
6 晚行程
10/10
Great hotel with a fantastic breakfast buffet featuring live mariachi music. The rooms were clean and spacious, and the location offered stunning views. The alcoholic drinks were excellent. However, there was a lack of maps and information about the hotel’s restaurants and amenities, and the cash exchange limit of $100 per day was inconvenient. Overall, a great stay with minor drawbacks.
Laura
3 晚家庭旅行
8/10
Beverages & snacks and pools should be available at all resorts. Pay to eat at upgraded restaurants.
Or difference should be explained on website.
Sheila
13 晚浪漫旅行
10/10
Isabel
4 晚行程
10/10
Great
Anna
3 晚行程
6/10
Not having stayed in Mazatlan before, not having your fridge stocked when all inclusive was something new to me. Also, was never told we couldn't eat at the lunch area of El Cid El Moro (even tho we were staying there) b/c we were not ELITE all inclusive. El Cid Castilla buffet lunch & La Concha buffet dinner were terrible. Good luck trying to get dinner reservations at any of the ala carte restaurants that is before 8pm (guessing earlier times are for members). If staying in Mazatlan again, we'd get the European plan or stay at an Airbnb.
Carrie
7 晚浪漫旅行
6/10
Parul
9 晚行程
8/10
If you get the all invlusive you need to make all your reservations upon arrival. We did not and had trouble getting dinner reservations when we wanted.
We did not recieve the room we paid for, thhe hotel said they were not available. Expedia did credit me the additional amount but this is something to be aware of.
The waters at the pool sere 10 stars all tge way. Jorge, Martin, Marcos,amd the pthers were absolutely fantastic! We loved them.
Rhe maids were great- one day we accidentally dropped cash on tge bed and the cleaner left a note for us. Such jonest service! Thank you Maria Ochoa!
There were a few minor things we didnt care for but they were not deal breakers. I had someone take my beach towel while while we were at the beach and when i tried to get a replacement i had to wait 20 minutes for the pool concierge to come talk to me. He said that they dont give away towels so i would have to wIt for them to count yowels at the emd of the night and if an extra one tur ed up they would let me know, in the meantime i had to be without a towel. When i went the next day to adk i had to wait again for someone to ok the towel.