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Melia Sierra Nevada

4.0 star property
Ski-in/ski-out hotel with spa, near Sierra Nevada Ski Resort

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Photo gallery for Melia Sierra Nevada

Lobby
Snack bar
The Level Triple Mountain View (2+1) | Down comforters, free minibar items, in-room safe, desk
Indoor pool
Couples treatment rooms, sauna, hot tub, steam room, body treatments
At the foot of Sierra Nevada Ski Resort, Melia Sierra Nevada offers a haven for families and thrill-seekers alike. Unwind at Yhi Wellness spa with a massage or body wrap, enjoy international cuisine at one of two on-site restaurants, or let kids loose in the playground and arcade/game room. With free WiFi, an indoor pool and children's pool too.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • 24/7 front desk
  • Electric vehicle charging point
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CNY1,437
CNY1,581 total
includes taxes & fees
Dec 9 - Dec 10

Why we love this property

Rejuvenate in the mountains
This mountain hotel offers daily spa services, wellness treatments in couples rooms, and relaxing amenities. A sauna, hot tub, and steam room await.
Flavorful dining options
International cuisine awaits at 2 restaurants with 2 bars to complete the experience. The hotel also offers a delicious buffet breakfast.
Slumber in style
Down comforters envelop guests in cloud-like comfort. Blackout drapes ensure undisturbed sleep, while an in-room minibar offers refreshing indulgence.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Melia Room (3AD)

Down comforters, free minibar items, in-room safe, desk

Melia Room (3AD)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Melia Room (2+1)

Down comforters, free minibar items, in-room safe, desk

Melia Room (2+1)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room | Down comforters, free minibar items, in-room safe, desk

Premium Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Melia Triple Room (3AD)

Down comforters, free minibar items, in-room safe, desk

Melia Triple Room (3AD)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Melia Communicated Room

Down comforters, free minibar items, in-room safe, desk

Melia Communicated Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Communicated Room (5AD)

Down comforters, free minibar items, in-room safe, desk

Melia Communicated Room (5AD)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Communicated Room (4+1)

Down comforters, free minibar items, in-room safe, desk

Melia Communicated Room (4+1)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use

Down comforters, free minibar items, in-room safe, desk

Double Room Single Use

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Melia Room

Down comforters, free minibar items, in-room safe, desk

Melia Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Melia Room, Mountain View

Down comforters, free minibar items, in-room safe, desk

Melia Room, Mountain View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Level Deluxe Mountain View

Down comforters, free minibar items, in-room safe, desk

The Level Deluxe Mountain View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for The Level Triple Mountain View (2+1)

The Level Triple Mountain View (2+1) | Down comforters, free minibar items, in-room safe, desk

The Level Triple Mountain View (2+1)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for The Level, Grand Suite

The Level, Grand Suite | Down comforters, free minibar items, in-room safe, desk

The Level, Grand Suite

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 61 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for The Level Junior Suite (2+1)

Down comforters, free minibar items, in-room safe, desk

The Level Junior Suite (2+1)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 43 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Mountain View

Family Room, Mountain View | Down comforters, free minibar items, in-room safe, desk

Family Room, Mountain View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for The Level Communicated Mountain View

Down comforters, free minibar items, in-room safe, desk

The Level Communicated Mountain View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Family Room, Connecting Rooms

Down comforters, free minibar items, in-room safe, desk

Family Room, Connecting Rooms

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 40 sq m
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds, 1 Twin Sofa Bed and 2 Twin Bunk Beds OR 1 Queen Bed, 1 Twin Sofa Bed, 2 Twin Beds and 2 Twin Bunk Beds

View all photos for Family Room, Connecting Rooms (4+2)

Down comforters, free minibar items, in-room safe, desk

Family Room, Connecting Rooms (4+2)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 40 sq m
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds, 1 Twin Sofa Bed and 2 Twin Bunk Beds OR 1 Queen Bed, 1 Twin Sofa Bed, 2 Twin Beds and 2 Twin Bunk Beds

View all photos for The Level Communicated Mountain View (4+1)

Down comforters, free minibar items, in-room safe, desk

The Level Communicated Mountain View (4+1)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Family Room

Family Room | Down comforters, free minibar items, in-room safe, desk

Family Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Smart TV
Blackout drapes/curtains
Down duvet
Bidet
  • 21 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Bunk Beds

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8.4 out of 10, Very Good, 120 reviews
The price is CNY946
CNY1,041 total
includes taxes & fees
Dec 9 - Dec 10
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About the neighborhood

Map
Pradollano S N, Sierra Nevada, Monachil, Granada, 18196

What's nearby

  • Sierra Nevada Ski Resort - 2 min walk - 0.2 km
  • Plaza de Andalucía - 2 min walk - 0.2 km
  • Sierra Nevada Chairlift - 3 min walk - 0.3 km
  • Mohon del Trigo Observatory - 10 min drive - 1.8 km
  • Alhambra - 35 min drive - 31.5 km

Getting around

  • Granada (GRX-Federico Garcia Lorca) - 56 min drive
  • Granada Station - 37 min drive
  • Granada (YJG-Granada Train Station) - 37 min drive

Restaurants

  • ‪Snowpeople Burguer - ‬3 min walk
  • ‪mamma ristretto - ‬3 min walk
  • ‪La Chimenea - ‬4 min walk
  • ‪Alpino - ‬1 min walk
  • ‪Osobar - ‬4 min walk

About this property

Melia Sierra Nevada

Placing you just steps from Sierra Nevada Ski Resort, Melia Sierra Nevada allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to be pampered with massages, aromatherapy, or hydrotherapy, and RESTAURANTE VELETA, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights include 2 bars/lounges, an indoor pool, and a free kid's club. Ski passes, storage, rentals, and lessons are also available.

At a glance

DONE

Hotel size

    • 221 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 26 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu

What to do

  • Fitness classes
  • Pool table
  • Foosball
  • Sledding nearby

Working away

  • Business center
  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Lever door handles

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels
  • Streaming services

Home comfort

  • Heating
  • Stocked minibar (select free items)
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

RESTAURANTE VELETA - This buffet restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. A children's menu is available.
BAR INGLES - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
RESTAURANTE LA BODEGUITA - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
LA BODEGUITA - This tapas bar specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 21.50 for adults and EUR 14 for children

Parking

  • Covered self parking costs EUR 26 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 9:00 PM
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Melia Hotel Sierra Nevada
Melia Sierra Nevada
Melia Sierra Nevada Hotel
Melia Sierra Nevada Hotel
Melia Sierra Nevada Monachil
Melia Sierra Nevada Hotel Monachil

Frequently asked questions

Does Melia Sierra Nevada offer free cancellation for a full refund?

Yes, Melia Sierra Nevada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Melia Sierra Nevada?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 11:00 AM to 9:00 PM.

Are pets allowed at Melia Sierra Nevada?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Melia Sierra Nevada?

Yes. Self parking costs EUR 26 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Melia Sierra Nevada?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Melia Sierra Nevada and nearby?

Have fun with onsite winter activities like skiing. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Melia Sierra Nevada also has 2 bars and a sauna, as well as a steam room and an arcade.

Are there restaurants at or near Melia Sierra Nevada?

Yes, there are 2 onsite restaurants, featuring alfresco dining and international cuisine.

What's the area around Melia Sierra Nevada like?

Melia Sierra Nevada is in the heart of Monachil, a short 2-minute walk from Sierra Nevada Ski Resort and 5 minutes' walk from Sierra Nevada Chairlift.

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Reviews

Melia Sierra Nevada Reviews

8.4

Very Good

8.8

Cleanliness

9.4

Location

8.6

Staff & service

8.6

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • The included breakfast was excellent and the breakfast buffet was good. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beautiful and great hotel!
Indra, 4-night trip

10/10 Exceptional

Great location, ski lockers are big enough for 2 snowboards and skis, breakfast really sets you up for the day on the slopes..
Rachel, 4-night trip

10/10 Exceptional

This is the most centrally located hotel. Staff was very helpful and the included breakfast was excellent!
Cynthia, 3-night trip

8/10 Very good

good hotel, nice location

8/10 Very good

Nice staff clean hotel
omaima, 2-night trip

4/10 Fair

Noisy retreat in a tourist trap.
Carlos Vicente, 2-night trip

6/10 Good

Breakfast buffet was good, evening buffet was mediocre, bar staff were inattentive.
David, 5-night trip

10/10 Exceptional

Great location and facilities

This hotel is in a great location for skiing. It has great facilities and serves a great breakfast. The only downside was the bedroom was a bit dated, which would have been fine, but the online photos are misleading.
Carl, 4-night trip

8/10 Very good

Lovely hotel, excellent staff and service. Room too hot but they kindly moved us to another room. Wouldnt put us off going back as the overall experience was excellent.
Dean, 2-night trip

10/10 Exceptional

Very nice
John, 1-night trip

4/10 Fair

Way worse than expected.

The experience was way below the expectations. For more than 400 euros we expected at least nice views and not a wall right outside the window, mountain decoration and not old furnitures and a relax eviorenment and not something similar to a hotel in Eurodisney with thousands of nosiy kids around the hotel.
Mario, 1-night trip

6/10 Good

Mala relación calidad precio
MARIA INMACULADA, 2-night trip

10/10 Exceptional

Reservamos una habitación normal y estaba muy fea, no iba de acuerdo al hotel, la habitación estaba vieja y con poco mantenimiento. Tuvimos que hacer un upgrade a las habitaciones level y esa si estaba bien mantenida y moderna. Considero que es mucho lo que se paga por la habitación normal para el estado en la que estaba. El upgrade fue de 85 euros por noche lo cual se me hizo mucho
ana sofía, 2-night trip

10/10 Exceptional

Maravilhoso
Marilene, 1-night trip

6/10 Good

Fint hotel. Små trange rom, men mange fine fellesområder. Hyggelig betjening og kort å gå til skiheisen. Veldig trivelig barneklubb med morsomme aktiviteter hver dag.
Jens Alex, 4-night trip

8/10 Very good

Localização excelente. Quartos pequenos.

Hotel com uma localização incrível, estacionamento no subsolo, bons restaurantes. O café da manhã era incrível. O quarto, contudo, era muito pequeno para acomodar uma família de 4 pessoas. As fotos representam adequadamente o hotel.
ANDRE, 2-night trip

6/10 Good

La chambre fournie ne correspondait pas aux spécif

La chambre fournie ne correspondait pas aux spécifications mentionnées lors de la réservation, et la photo présentée était trompeuse. Lorsque nous avons signalé ce problème à la réception, ils nous ont conseillé de réserver directement auprès de l’hôtel à l’avenir pour garantir une meilleure chambre. De plus, il y avait un niveau de bruit élevé émanant de la buanderie de l’hôtel. Quant au lit d’appoint destiné à la troisième personne, il s’agissait d’un clic-clac trop petit et inconfortablement disposé.
Souhail, 2-night trip

6/10 Good

Rent och fräscht rum, kändes nyrenoverat. Hela hotellet kändes fräscht men de bör göra något i matsalen på kvällen, alldeles för upplyst så den mysiga kvällskänslan man önskar vid middagen blev istället en skollunchkänsla. i efterhand hade jag inte bokat med kvällsmat utan ätit ute på fler olika restauranger.
Marie, 4-night trip

10/10 Exceptional

Her kommer vi igen og igen

Alt spiller. Fantastisk mogenbuffet. Klasse ala carte Restaurant. Super venlige personale efter spanske forhold. Parkeringkælder er super.
Michael, 2-night trip

10/10 Exceptional

Excelente servicio y súper desayuno
María Aránzazu, 6-night trip

10/10 Exceptional

El servicio de SPA y la atención del personal
Gregorio, 2-night trip

10/10 Exceptional

Bes hotell

Mycket bra hotell! Två riktigt bra restauranger på hotellet. Frukosten var super bra. Bra ordnat med skidförvaring och nära till skidbacken.
Stefan, 7-night trip

8/10 Very good

Lækkert hotel med perfekt beliggenhed

Super lækkert hotel, med perfekt beliggenhed, god service og fantastisk morgenbuffet. Selvom vi havde barn med, var det en super idet at det rigtig fine spaområde lukkede for adgang til børn kl 19.00. Lidt ris var værelset hvor vi havde betalt (næsten fuld pris) for en opredning til en stor knægt i et alt for lille værelse, efter nogen dialog blev vi dog flyttet til et nyt med mere plads. Også lidt undren over at den eneste restaurant kun serverede buffet til 40€ så skal man altså være pænt sulten ;) Der er også parkering til hotellet, hvilket vi desværre ikke opdagede før vi havde parkeret i den ellers fine store offentlige parkeringsplads.
Johnny, 3-night trip

6/10 Good

Uncomfortable Stay at Hotel Melia Sierra Nevada

Food overall was very good. This was the best element of the hotel. The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed. Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay! Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh. Obviously a great location to the slopes. Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference. So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.
Niall, 4-night trip

10/10 Exceptional

Positives - breakfast choice was amazing, spa great, rooms lovely size, staff friendly, parking on site and location for the slopes perfect. Negatives - check-in process was about 30 mins and I’d checked in on-line. This may well have been due to extra precautions of our group and COVID ! Mask were an absolute must.
Franciska, 5-night trip