My family and I wanted too order dinner , we called room service about 7 times ,no answer, then called front office we were put on hold . Hung up after 5 mins or and called back ,someone picked up we told them the problem,they said to come down to the lobby to order . Went down they were not busy 3 lady’s were standing there talking amongst themselves. Someone. Took our order , it was delivered and they got the order wrong . It was resolved. The problem I have is I went there to relax and enjoy myself. Not be inconvenienced due to poor customer service.