Lovely view. Welcoming staff, but that’s about where the compliments end. There was absolutely no temp control on the room. We were placed in the wrong room, we paid for an upgrade and never got it, and the hotel was sold out so they couldn’t change our room despite the $70 upgrade we paid. Very disappointing and that was just the start. No trash can in the room, shower flooded, room was so so hot and no way to cool it down since the window only opened a few millimeters. The bed and room was left a bit dirty and there was no working soap /shampoo dispenser or products available. No trash can in common areas either including the dining room /reception. The bathroom fullllllly flooded when we tried to shower. Really disappointing overall but the view was amazing. The hotel was super hot /overheated and no heaters in the room to be able to adjust. Really disappointing.