Richmond quality inn airport stole my money. I had a cancellation the same day I deserved because my event was cancelled. Hotels.com tried to contact them for 2 days. They never responded to the emails regarding refund the same day I booked. I never left my state I never stayed at the hotel. They don't care about that. They are money hungery leaches. Then had the nerve to email
Me asking how was my stay. Knowing I never stayed. You are the worst. To take my money during Xmas time at that. It's okay thought. All involved karma will get you. Quietly inn. Nd hotels com. I'll make sure I give my displeasures and my strong arm robbery stealing my money. On all social
Media platforms! You all are truly SAD! I suggest nobody stay at the quality inn. Or should you never book with hotels.com EVER. If you can't make it. And want to cancel. The same day your reserve. They will take your money. Ant they won't reply to any emails regarding your refund!
It's a lot more I wanna say. But I'll save it for social media. When I get all
Parties involved information I wish I could give this BS establishment -1milion stars
Marc
Marc,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 21 日
Non smoking hotel but smelled like marijuana in the stairwells. Breakfast is supposed to be served until 10. Went down at 9AM and over 75% of items had already been put away. No waffle mix, no bread for toast, no milk for cereal
Rhett
Rhett,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 19 日
Greatcroom
John
John,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
: good night of sleep.
Joe
Joe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Variedade de frutas
Elen
Elen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
It was ok. Seemed cleaner than last time
Robin
Robin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 30 日
The hotel needs some renovations
Carolyn
Carolyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
George Jennifer
George Jennifer,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 28 日
No elevator to get to 2nd floor.
Angie
Angie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 25 日
It was ok but the room smelled funky and my towels reeked of marijuana
Robin
Robin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Great service. Clean rooms
Alicia
Alicia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 24 日
Christa
Christa,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 16 日
No elevator, key card did not work to enter side door 8PM so we had to walk all the way the front entrance, then back to the end of the hotel to go up the stairs to the room. One time wouldn’t be bad but we had to do this every time after arriving back.
When we arrived back for our second night stay our key cards did not work for the room either. After being replaced we noticed that the towels had been removed from the room without being replaced. This resulted in having to walk back to the front desk and back yet again.
Corey
Corey,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Altagracia
Altagracia,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 12 日
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Migdalia
Migdalia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 9 日
Very clean serviceable hotel room. Staff courteous.
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Annette
Annette,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
The room was clean and comfortable. I was only there overnight. I got in late and left early the next morning, but ot definitely suited my needs