Fantastic location by the park, great neighborhood, convenient to buses and downtown. Disappointed by our booking experience - we were not given the room we booked (and paid more for, and called ahead to make sure it was showing up properly in Hyatt's system), and no one mentioned the downgrade until we looked at the room and then inquired, as though they hoped we wouldn't notice. That left more of a bad feeling for me than the downgrade, to be honest. Clearly overbooking is a problem at this property (per other reviews). Other than that uncomfortable encounter, staff was very nice. Our room was very clean but felt a little underfurnished. Hotel restaurant was pleasant, in-house cafe had great pastries and good coffee but not much else, cool rooftop bar area seems to be run more like a club, with bumping music and a disaffected door guard -- did not feel very welcome up there. Lots of potential for this property to be a great place if a few things were done a little differently?