In the heart of the city, Hotel Downstreet offers a blend of relaxation and productivity. With a spa tub, indoor pool, laundry facilities, 24-hour gym and business center at your disposal you'll feel right at home. Enjoy free self parking and connect to in-room WiFi as well as access an elevator for added convenience. Guests rave about the helpful staff.
Western Gateway Heritage State Park - 2 min walk - 0.2 km
Massachusetts Museum of Contemporary Art - 3 min walk - 0.3 km
North Adams Center - 3 min walk - 0.3 km
North Adams Public Library - 5 min walk - 0.5 km
Getting around
Pittsfield, MA (PSF-Pittsfield Municipal) - 46 min drive
Albany Intl. Airport (ALB) - 74 min drive
Pittsfield Station - 31 min drive
Pittsfield Intermodal Transportation Center - 35 min drive
Restaurants
Cumberland Farms - 11 min walk
Dunkin' - 8 min walk
Domino's Pizza - 10 min walk
Papa Gino's - 2 min walk
Craft Food Barn - 2 min drive
About this property
Hotel Downstreet, an Ascend Collection Hotel
Located in the entertainment district, Hotel Downstreet, an Ascend Collection Hotel is a great choice for a stay in North Adams. For a workout, you can visit the 24-hour fitness center or go for a morning swim at the indoor pool. The helpful staff and location get great marks from fellow travelers.
At a glance
DONE
Hotel size
90 rooms
Arranged over 7 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 6:00 AM–8:00 AM
Water dispenser
Traveling with children
Corner guards
What to do
Access to nearby indoor pool
Skiing nearby
Working away
2 meeting rooms
Services
24-hour front desk
Laundry facilities
Luggage storage
Pool loungers
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Television in common areas
Communal living room
24-hour fitness center
An indoor pool
Hot tub
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Wheelchairs available on site
Closed captioned TV
Smooth flooring in room
Room amenities
Be entertained
55-inch flat-screen TV
Premium cable channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Electrical adapters/chargers
Food and drink
Refrigerator
Microwave
More
Housekeeping on request
Connecting/adjoining rooms available
Eco-friendly toiletries
Uses some LED lighting
Recycling
Guidebooks/recommendations
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for USD 15 per stay
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 40.00 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10 PM
Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
State tax ID - C0010322090
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Berkshires
Holiday Inn Berkshires Hotel
Holiday Inn Berkshires Hotel North Adams
Holiday Inn Berkshires North Adams
Holiday Inn North Adams
North Adams Holiday Inn
Frequently asked questions
Does Hotel Downstreet, an Ascend Collection Hotel offer free cancellation for a full refund?
Yes, Hotel Downstreet, an Ascend Collection Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Downstreet, an Ascend Collection Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10 PM.
Are pets allowed at Hotel Downstreet, an Ascend Collection Hotel?
Yes, cats and dogs are welcome. There's a charge of USD 40.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Downstreet, an Ascend Collection Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Hotel Downstreet, an Ascend Collection Hotel?
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hotel Downstreet, an Ascend Collection Hotel and nearby?
Have fun with nearby winter activities like skiing. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hotel Downstreet, an Ascend Collection Hotel also has a 24-hour fitness center and access to a nearby indoor pool.
What's the area around Hotel Downstreet, an Ascend Collection Hotel like?
Hotel Downstreet, an Ascend Collection Hotel is in the heart of North Adams, a short 4-minute walk from North Adams Center and 4 minutes' walk from Western Gateway Heritage State Park. Travelers give top marks for the hotel's prime location.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
8.6
Location
9.2
Staff & service
8.6
Property conditions & facilities
Guest review summary
What guests liked
The pool was a pleasant feature, with many guests enjoying its warm temperature and cleanliness. (17 reviews)
The hotel's pool, hot tub, and sauna (when available) provided a relaxing and enjoyable experience for guests. (11 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Restaurant
Breakfast
Location
Bed
Coffee
Lobby
Towns
Hot Tub
Reviews
Verified
10/10 Exceptional
Jan 27, 2026
Nice location and beautiful lobby.
william
william, 1-night trip
Verified
10/10 Exceptional
Feb 11, 2026
Spotless and front desk staff...friendly and accommodating
Barbara
Barbara, 1-night trip
Verified
10/10 Exceptional
Nov 28, 2025
Great property, nice staff, lovely rooms, awesome location.
Krysten
Krysten, 1-night trip
Verified
10/10 Exceptional
Feb 16, 2026
clean comfortable rook friendly stgaff
paul
paul, 2-night trip
Verified
10/10 Exceptional
Feb 1, 2026
Room was cozy and clean. Staff was very responsive and courteous. The entire place was great from location to feel.
Kelly
Kelly, 1-night trip
Verified
10/10 Exceptional
Jan 11, 2026
Staff was pleasant and helpful, room spacey and all immaculate .
Barbara
Barbara, 1-night trip
Verified
10/10 Exceptional
Dec 12, 2025
Updated clean rooms nice hotel, nice restaurant and bar
Scott
Scott, 1-night trip
Verified
10/10 Exceptional
Dec 12, 2025
Clean room, friendly staff.
Derek
Derek, 2-night trip
Verified
8/10 Very good
Dec 12, 2025
Check in was quick and easy, staff was friendly, room was clean. I love the galleries in the lobby!
Tracy
Tracy, 3-night trip
Verified
10/10 Exceptional
Jan 1, 2026
friendly accommodating staff
Marianne
Marianne, 2-night trip
Verified
8/10 Very good
Oct 22, 2025
Staff was very nice!
David
David, 1-night trip
Verified
10/10 Exceptional
Dec 5, 2025
I don’t have a single complaint about this hotel! Everything was perfect! Staff was great, parking was easy, everything was clean! My family and I will definitely be staying here again in the future!
Eric D
Eric D, 3-night trip
Verified
10/10 Exceptional
Dec 19, 2025
Courteous staff
Susan
Susan, 1-night trip
Verified
10/10 Exceptional
Oct 17, 2025
Staff was very welcoming and friendly! They provided great tips on restaurants and things to do in are.
Robert
Robert, 2-night trip
Verified
10/10 Exceptional
Jul 29, 2025
Clean,friendly staff and great location.
James
James, 2-night trip
Verified
8/10 Very good
Nov 3, 2025
Very clean and inviting Hotel located in downtown area. Very walkable area. Parking was free. Front desk very friendly and helpful. Would stay again.
Tammy
Tammy, 1-night trip
Verified
10/10 Exceptional
Dec 11, 2025
Hot tub was relaxing. Parking was easy. Restaurant within walking distance. If you forget anything dollar general close.
Tammy
Tammy, 1-night trip
Verified
10/10 Exceptional
Sep 2, 2025
Property was very clean and view of mountain from window was awesome beds very comfortable and loved the hot tub and pool
Annmarie
Annmarie, 2-night trip
Verified
6/10 Good
Feb 4, 2026
Staff is very courteous. Room was not as clean as it should be but ok. Main issue with this property is the traffic noise and noise from the thru-the-wall HVAC unit which due to the very cold temps wanted to run a lot; even shutting it off, the fan would come on for 15-20 seconds periodically.
Nathaniel
Nathaniel, 1-night trip
Verified
10/10 Exceptional
Oct 9, 2025
Super friendly staff, a free coffee bar in the lobby, loads of food and shopping options within walking distance, free on-site parking - what’s not to love! And the room was spotlessly clean and very very comfortable. We love this place!!!
Rob
Rob, 1-night trip
Verified
10/10 Exceptional
Jul 14, 2025
Very convenient hotel close to all attractions. It also has a wonderful view of the mountains
Sarah
Sarah, 3-night trip
Verified
8/10 Very good
Oct 12, 2025
Good facility in a not great neighborhood. Very helpful and friendly staff.
Frederic
Frederic, 2-night trip
Verified
10/10 Exceptional
Jun 29, 2025
Very cute hotel. The room was huge and the staff were friendly.
Amy
Amy, 1-night trip
Verified
10/10 Exceptional
Sep 17, 2025
We come here regularly. We are satisfied with its price and location.