Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

Adults-only beachfront property with spa, near Delfines Beach

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Where to?

Dates

May 2026

June 2026

Front of property - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! (Cancun)

Terrace/patio - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! (Cancun)

Exterior - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! (Cancun)

Preferred Club Lagoon View Plunge Pool Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe - Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! (Cancun)

At Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Blue Water Grill, one of 6 restaurants, serves farm to table cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery, and a nightclub.

Excellent

Popular amenities

Free breakfast
Spa
Pet friendly
Free parking
Free WiFi

Main amenities (12)

Daily housekeeping
Winery
On the beach
6 restaurants and 7 bars/lounges
Full-service spa
6 outdoor pools
Hot springs
Nightclub
24-hour health club
Sauna
Steam room
Beach umbrellas

Feel at home (6)

Private bathroom
Television
Garden
Terrace
Daily housekeeping
Coffee/tea maker

CNY3,041 total

includes taxes & fees

May 31 - Jun 1

Room options

Check availability for these dates

Tonight

May 17 - May 18

Tomorrow

May 18 - May 19

All rooms

2 beds

1 bed

3+ beds

Showing 21 of 21 rooms

Tropical View Balcony Double

Garden view
39 sq m
Sleeps 3
2 Double Beds

Tropical View Balcony King

Very good

Garden view
35 sq m
Sleeps 2
1 King Bed

Deluxe Ocean View Balcony Double

Sea view
39 sq m
Sleeps 3
2 Double Beds

Deluxe Ocean View King

Exceptional

Ocean view
38 sq m
Sleeps 2
1 King Bed

Deluxe Lagoon View Balcony Double

Lake view
38 sq m
Sleeps 3
2 Double Beds

Deluxe Lagoon View Balcony King

Exceptional

Lake view
37 sq m
Sleeps 2
1 King Bed

Deluxe Lagoon View King

Lake view
37 sq m
Sleeps 2
1 King Bed

Preferred Club Governor Suite Ocean Front Plunge Pool

Ocean view
165 sq m
Sleeps 2
1 King Bed

Preferred Club Ocean Front Plunge Pool Terrace King

Ocean view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Junior Suite Swim Out King

Ocean view
64 sq m
Sleeps 2
1 King Bed

Preferred Club Ocean Front Terrace King

Ocean view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Premium Ocean Front Plunge Pool Terrace King

Exceptional

Ocean view
88 sq m
Sleeps 2
1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse Suite

Ocean view
437 sq m
Sleeps 7
1 King Bed and 2 Double Beds

Preferred Club Junior Suite Ocean Front Double

Ocean view
62 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean Front King

Ocean view
64 sq m
Sleeps 2
1 King Bed

Preferred Club Master Suite Ocean Front Plunge Pool

Ocean view
99 sq m
Sleeps 2
1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

Lake view
45 sq m
Sleeps 2
1 King Bed

Preferred Club Premium Ocean Front Terrace King

Ocean view
81 sq m
Sleeps 2
1 King Bed

Presidential Suite

Ocean view
310 sq m
Sleeps 2
1 King Bed

Presidential Suite Two Bedroom

Sea view
312 sq m
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Ocean View Balcony King

Exceptional

Ocean view
39 sq m
Sleeps 2
1 King Bed

Similar properties

Pool
Spa
Pet friendly
Free parking

CNY3,070 total

includes taxes & fees

Jun 9 - Jun 10

Pool
Free breakfast
Spa
Free parking

CNY1,862 total

includes taxes & fees

May 26 - May 27

Compare similar properties

About the neighborhood

Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

Nichupté Lagoon - 3 min walk - 0.3 km
Iberostar Cancun Golf Course - 5 min walk - 0.4 km
El Rey Ruins - 10 min walk - 0.9 km
El Rey Ruins Trailhead - 10 min walk - 0.9 km
Delfines Beach - 11 min walk - 1.0 km

Getting around

Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

‪Ennea Beach Club - ‬11 min walk
‪Bar Margarita - ‬8 min walk
‪Riu Ventura Pool - ‬7 min walk
‪Zai - ‬3 min walk
‪Marco Polo Restaurante - ‬5 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

At a glance

Hotel size

- 487 rooms
- Arranged over 16 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: midnight
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
- During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18

Children

- No cribs (infant beds)

Pets

- Pets allowed (1 total, up to 22 lbs per pet)*
- Service animals welcome
- Restrictions apply*
- Pets must be supervised

Internet

- Free WiFi in public areas
- Free WiFi in rooms (speed: 50+ Mbps)

Parking

- Free onsite self parking
- Wheelchair-accessible parking on site

Other information

- Smoke-free property
- Caters to adults only

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–11:00 AM
6 restaurants
7 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Free daily reception
24-hour room service
Snack bar/deli
Water dispenser

What to do

Golf privileges
On the beach
Beach yoga
Beach volleyball
Hot springs
Public winery tours
Shopping
Pool table
Table tennis
Access to nearby outdoor pool
Free use of nearby fitness center
Golfing nearby
Hot springs nearby

Working away

Meeting rooms

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Wedding services
Multilingual staff
Porter/bellhop
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

2 buildings/towers
Built in 1995
ATM/banking
Garden
Terrace
Communal living room
24-hour health club
Adjacent to a golf course
6 outdoor pools
Designer stores on site
Full-service spa
Nightclub
Hot tub
Sauna
Massage/treatment rooms
Steam room
Winery on site
Wine tasting room
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
At least 10% of profits reinvested in community & sustainability
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Reception hall
Art Deco architecture

Accessibility

Elevator
Elevator door width (inches): 51
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Front entrance ramp
Wheelchairs available on site
Well-lit path to entrance
Pool access ramp on site
Smooth flooring in public areas
Smooth flooring in room

Room amenities

Be entertained

42-inch flat-screen TV
Cable TV channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Espresso maker

Sleep well

Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop mattress

Freshen up

Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Free WiFi (speed of 50+ Mbps)
Phone

Food and drink

Meal delivery service
Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Guidebooks/recommendations
Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs open between 9:00 AM and 5:00 PM.

Dining

Blue Water Grill - Overlooking the garden, this steakhouse specializes in farm to table cuisine and serves dinner only.

Himitsu - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Olio Terrace & Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.

El Patio - Overlooking the ocean, this restaurant specializes in local cuisine and serves dinner only. Open daily.

Bordeaux - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Fees & policies

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 65 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Hot springs access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Oasis Sens Adults

Oasis Sens Adults Only

Oasis Sens Adults Only All Inclusive

Oasis Sens Adults Only All Inclusive Cancun

Oasis Sens Adults Only Cancun

Oasis Sens All Inclusive

Grand Oasis Sens Adults All Inclusive Cancun

Grand Oasis Sens Adults All Inclusive All-inclusive property

Grand Oasis Sens Adults Cancun

Grand Oasis Sens Adults

Grand Oasis Sens Adults Only All Inclusive

Oasis Sens Adults Only Inclus

The Sens Cancun All Inclusive

Oasis Sens Inclusive Inclusive

Grand Oasis Sens Adults Only All Inclusive

Grand Oasis Sens - Adults Only All Inclusive Cancun

Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! offer free cancellation for a full refund?

Yes, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there are 6 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there's free self parking.

What are the check-in and check-out times at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

No, this property doesn't have a casino, but Dubai Palace Casino (22-min drive) and Royal Yak Casino and Sports Book (22-min drive) are both nearby.

What is there to do at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! and nearby?

Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes volleyball and hot springs. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 6 outdoor swimming pools. Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! also has 7 bars, a nightclub, and a winery, as well as a 24-hour health club, a sauna, and a garden.

Are there restaurants at or near Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there are 6 onsite restaurants, featuring farm to table cuisine and garden views.

What's the area around Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! like?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is located on the waterfront in Zona Hotelera, a short 8-minute walk from Iberostar Cancun Golf Course and 12 minutes' walk from Delfines Beach.

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Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.4

Staff & service

9.0

Property conditions & facilities

What guests liked

Pools were beautiful, well kept, and a great temperature, offering a wonderful experience for guests. (9 reviews)
The beach was very clean, nice waves, and well-maintained. (5 reviews)

From real guest reviews summarized by AI.

Verified

10/10 Exceptional

Feb 9, 2026

Great food great beach great staff

sam, 4-night trip

Verified

10/10 Exceptional

Feb 2, 2026

We loved it here! The food, drinks the rooms everything was lovely. Everyone was so nice. We will for sure visit again.

Kyan, 2-night trip

Verified

10/10 Exceptional

Jan 5, 2026

Beautiful place to be

Roberto, 3-night trip

Verified

10/10 Exceptional

Jan 12, 2026

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.

CATHERINE NOLLEY, 4-night trip

Verified

10/10 Exceptional

Jan 21, 2026

We lived the staff!! Such a great time. So much fun and the food was great!

Stewart, 5-night trip

Verified

10/10 Exceptional

Jan 3, 2026

The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views

Kevin Lane, 4-night trip

Verified

10/10 Exceptional

Jan 9, 2026

Awesome spot! Would 100% to back again.

Kathryn, 1-night trip

Verified

8/10 Very good

Dec 25, 2025

The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.

Ocean front preferred club terrace with plunge pool

Susan M, 6-night trip

Verified

10/10 Exceptional

Dec 16, 2025

The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander

Jesse Thomas, 4-night trip

Verified

6/10 Good

Nov 27, 2025

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Cesar, 4-night trip

Verified

8/10 Very good

Jan 19, 2026

A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.

Valeriya, 7-night trip

Verified

4/10 Fair

Jan 4, 2026

First of all my expectation of a brand new resort that just opened would’ve had much nicer amenities, much cleaner property. There was constantly food in the doorways in the staircases. There was one plate of food that stayed there for three days straight in the staircase that we were using. The staff was great. They were nice. But drinks didn’t come fast enough. Things are very slow. The roof service was horrendous food. It was not even gas station level food. They shouldn’t serve that food to anyone. The restaurants were good. The breakfast was good. We had one dinner that we were willing to try And were pleasantly surprised. The biggest problem was some very young maybe teenagers that stayed next to us and for two nights straight we had to complain to the front desk about all the noise up to three 4 AM. It was not a good time at all.

Steve, 5-night trip

Verified

8/10 Very good

Jan 5, 2026

Just came back from a 5 night NYE weekend trip to Secrets Mirabel Cancún. The experience was great and the staff is top notch, but this is a new resort with some growing pains. First not all the restaurants were open, during our stay two restaurants were closed. The facility is also not 100% open, there were parts of the resort where construction was still going on and was not open to guests. Also on our third day there’s was some sort of sewage line breakage and we can smell the human waste spillage from floor one and in the elevators (preferred tower, the new building), which was not pleasant. But overall the food was excellent and the service is top notch. My only advice for travelers is whatever you do, DO NOT fall into their world wide membership (it’s essentially time share) presentation trap. They’ll offer you some resort cash and some romantic dinner, it was over 2 hours or our time and the benefits are so hard to claim just not worth it. You’re on vacation, so do not waste your time with their sales pitch, instead enjoy their beautiful pool and embrace the amazing ocean front views.

Jae, 5-night trip

Verified

6/10 Good

Jan 4, 2026

For an old rehashed resort it is not terrible. Just not something you'd typically expect for a secrets resort. The grounds are kept clean and the property is in very good shape. Room was pretty nice, with nice looking/quality furniture. We stayed at the club/preferred level ocenfront room. It is worth the extra money for the room, you pretty much get nothing else special for being at the preferred level. The main difference (for us) is access to the a la carte breakfast restautant at Olio. It is the same exact food as the buffet. So nothing special, needs improvement for sure. The location of the restaurant itself is decent considering how the hotel is designed (old outdated design but recently renovated). It is the only place for breakfast looking at the ocean. The preferred pool area (at the time we were there) was open to all guests which waters down the "specialness" since it is open to everyone. I can see why since the pools are so small and there is certainly not enough room for the regular level guests. It is comical actually. There is more empty space rather than pool/lounger area. Good thing we are not pool people. If you are AVOID this place like the plague. Unless you like tiny pools. It was nice to have shade at the beach as they have those palapas. The neighboring hotels did not have any umbrellas or palapas at the beach. Big win there. Overall a pleasant stay, but I would not recommend it better options in cancun

joao, 4-night trip

Verified

8/10 Very good

Jan 20, 2026

it was a great stay

Joshua, 7-night trip

Verified

10/10 Exceptional

Jan 18, 2026

Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!

Michelle, 5-night trip

Verified

6/10 Good

Jan 24, 2026

The hotel is perfectly located on the beach but they are still ramping operations. Staff were nice but slow and seemingly unprepared. Will likely not go back anytime soon

Joseph, 2-night trip

Verified

4/10 Fair

Feb 8, 2026

Getting a spot for dinner is hard they don’t sit every table in restaurants I guess there isn’t enough staff or cooks. There is not enough space for people to sit around pools. They told us when we book the spa is open but it’s not they just have a hotel room with beds to do massages. Spa will not be open for months

Chad A, 5-night trip

Verified

2/10 Poor

Jan 8, 2026

Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns

Laura, 7-night trip

Verified

10/10 Exceptional

Dec 14, 2025

everything

Fadel, 4-night trip

Verified

2/10 Poor

Feb 12, 2026

From the time that we got to the resort check-in seem to be rushed we didn't get our coupons until the 4th day. we weren't showing where anything was on the resort When we checked into our first room it was in a service hallway right beside where they load the trays to take bar stocking stuff up and room service up and it was very noisy there was also a strong sewage smell on that floor When I asked to change rooms at first I was given a hard time and told while you know you have a really nice view I said I don't care about the view it smells like sewage I do not want to stay in that room and it's very noisy. On on the 4th night of the stay I ended up getting a food poisoning from the French restaurant which completely destroyed my evening and took away the following days activities from me. When we went to the buffet my partner cut into a piece of chicken and it was completely raw in the middle The food by far was subpar there was only one really good restaurant on the resort which was the Mediterranean one The service was very different between premium members and just regular guests our last day before we checked out we went to the buffet and we ate around 3:30 4:00 my partner had a salad and a pork chop we got home at around 3:30 in the morning she's got very ill and had to be rushed to the hospital where they diagnosed it as severe food poisoning. There was lots of other cases of food poisoning at the resort visually the resort is beautiful.

Troy G, 7-night trip

Verified

2/10 Poor

Dec 8, 2025

My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please

Yael, 6-night trip

Verified

4/10 Fair

Jan 23, 2026

After staying for five days, I encountered numerous issues and had a poor experience!! First, the resort’s soundproofing is practically nonexistent!!! On the first night, live music from Desire Bar played until 1 AM (this happens every night). Since my room was nearby, the constant booming made it impossible to rest. I had to change rooms THREE TIMES and didn’t settle in UNTIL AFTER 2 AM. Even in the new room, I could clearly hear people walking in the hallway and music from neighbouring rooms—all of which severely affected my sleep. Second, the resort’’s timeshare presentations were extremely pushy!! Starting from check-in, we were repeatedly urged to attend. Every morning at 9:15, we received calls from a staff member named Victor, and flyers were slipped under our door daily. This aggressive promotion completely ruined our vacation mood and experience! Lastly, the hotel elevators were constantly malfunctioning. Sometimes they wouldn’t respond after pressing the buttons, other times they would go up when we pressed down or vice versa. Everyone using the elevators was confused, and I overheard several groups complaining about the same issue. Regarding dining: The buffet restaurant had very limited options, and leftovers from breakfast often appeared at lunch. The service was inconsistent—on one occasion, no one attended to us throughout the entire meal. Overall, this was the worst hotel experience I’ve had in my three visits to Cancun, and I will definitely not return!

Hongyi, 5-night trip

Verified

10/10 Exceptional

Apr 8, 2026

Excelente atención de toooooodos. Nos encantó el servicio en Check inn de Bianca fabuloso. Te reciben con una toalla y tu vino espumoso. Hay Excelente comida y calidad de vinos y licores. Nos quedamos con el gusto de ir al Tepanyaki pero todos los restaurantes sin reserva eso me fascina en un hotel. Elvis el mesero excelente en camastros. En prefered los chicos te arman tu camastro no tienes q ir a separar SIEMPRE había camastros 10 de 10

KARINA R, 2-night trip

Verified

10/10 Exceptional

Feb 14, 2026

Very much so everyone and everything was great

Wynn, 6-night trip

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

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Popular amenities

Main amenities (12)

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Tropical View Balcony Double

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Tropical View Balcony King

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Preferred Club Ocean Front Plunge Pool Terrace King

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King

View all photos for Preferred Club Ocean Front Terrace King

Preferred Club Ocean Front Terrace King

View all photos for Preferred Club Premium Ocean Front Plunge Pool Terrace King

Preferred Club Premium Ocean Front Plunge Pool Terrace King

View all photos for Penthouse Suite

Penthouse Suite

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

View all photos for Preferred Club Master Suite Ocean Front Plunge Pool

Preferred Club Master Suite Ocean Front Plunge Pool

View all photos for Preferred Club Lagoon View Plunge Pool Terrace King

Preferred Club Lagoon View Plunge Pool Terrace King

View all photos for Preferred Club Premium Ocean Front Terrace King

Preferred Club Premium Ocean Front Terrace King

View all photos for Presidential Suite

Presidential Suite

View all photos for Presidential Suite Two Bedroom

Presidential Suite Two Bedroom

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King

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Secrets The Vine Cancun - Adults Only - All Inclusive

About the neighborhood

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About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

All inclusive

Gratuities and taxes

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Activities and facilities/equipment

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Entertainment

At a glance

Hotel size

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Required at check-in

Children

Pets

Internet

Parking

Other information

Property amenities

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What to do

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