The pictures of this property were not a good representation of what we experienced. The property is tired. Everything from the front door to the elevator to the room were just worn out. We called Expedia to complain. They asked us to take pictures of the property, of which we did. But Expedia seemed to defend the property saying it was an 'old building and we should expect that'. Okay, we were going for that old world charm of the beamed ceilings, etc. Our room had no beamed ceiling and the property management said they couldn't take a picture of every room. In the end Expedia gave us a small discount but I found Expedia to be sterile in their response to the situation, the property owner changed our room to a room that was nicer, with a beamed ceiling and we made the best of a not great situation. They also sent fruit, crackers and humus to the room in an effort to make us happy. The location is only steps from the Forum and there are some great restaurants on the street. But we will never stay there again and we will be reluctant to book a property through Expedia. We both have traveled extensively throughout the world and this property was a disappointment. We love Rome, love Italy and we have never been disappointed within Itlay. I have never posted a bad review of anything but in an effort to help other travelers not have the same experience as we did....we found it important to disclose reality.
