I was unhappy at check-in. After reserving and paying more for a smoking room, there were none available. Clerk didn't seem particularly apologetic about it. Then due to renovations, only 1 of 4 elevators to our floor (17) were working. Long wait of 10 to 15 minutes to go up and down to the casino. I would like a refund for the $8-9 additional charge for the smoking room we booked and did not get after like 12 hours on the road!
Debra
Debra,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 28 日
I booked a non smoking room. The hotel said I booked a smoking room and even after showing her the booking, they charged me $59. I think hotels.com owed me some money.
Ginger
Ginger,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 27 日
Room was clean. Staff was nice. Food at the Kitchens was subpar and the room got so hot at night.