Sercotel El Balcón de la Bahía, close to Chico Port and Paseo de Pereda, offers a serene escape with its garden and outdoor pool. Unwind on the sun-kissed terrace or take a dip in the pool surrounded by loungers and umbrellas. With free in-room WiFi, express check-in/out, luggage storage, front-desk safe, tour assistance and elevator access.
Palace of Festivals of Cantabria - 11 min walk - 1.0 km
El Sardinero Beach - 17 min walk - 1.5 km
Getting around
Santander (SDR) - 25 min drive
Valdecilla Station - 17 min drive
Santander (YJL-Santander Train Station) - 21 min walk
Santander Station - 21 min walk
Beach shuttle (surcharge)
Restaurants
Marucho - 4 min walk
La Grol'la - 7 min walk
Umma - 3 min walk
La Mayor - 6 min walk
Taj Mahal - 5 min walk
About this property
Sercotel El Balcón de la Bahía
When you stay at Sercotel El Balcón de la Bahía, you'll be in a great location, within just a 10-minute walk of Paseo de Pereda and Chico Port. Also, Palace of Festivals of Cantabria and Centro Botín are within a 15-minute walk.
At a glance
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Hotel size
20 rooms
Arranged over 3 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Children (9 years old and younger) not allowed
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Secured uncovered onsite self parking (EUR 17 per night)
Wheelchair-accessible parking and van parking on site
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Beach shuttle service is offered for an extra charge
Parking
Uncovered self parking costs EUR 17 per night
Guests must contact this property in advance to reserve onsite parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Frequently asked questions
Does Sercotel El Balcón de la Bahía offer free cancellation for a full refund?
Yes, Sercotel El Balcón de la Bahía does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sercotel El Balcón de la Bahía?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Sercotel El Balcón de la Bahía?
Sorry, pets aren't allowed.
Is parking offered on site at Sercotel El Balcón de la Bahía?
Yes. Self parking costs EUR 17 per night. Parking spots may be limited.
What are the check-in and check-out times at Sercotel El Balcón de la Bahía?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Sercotel El Balcón de la Bahía?
No, this hotel doesn't have a casino, but Gran Casino del Sardinero (17-min walk) is nearby.
What is there to do at Sercotel El Balcón de la Bahía and nearby?
Sercotel El Balcón de la Bahía has an outdoor pool.
What's the area around Sercotel El Balcón de la Bahía like?
Sercotel El Balcón de la Bahía is in La Gándara, a short 17-minute walk from Santander Ferry Terminal and 8 minutes' walk from Plaza de Canadio.
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Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6
Cleanliness
8.6
Amenities
9.4
Staff & service
9.4
Property conditions & facilities
Guest review summary
What guests liked
The pool was a nice touch, deeper than expected and well-suited for a quick dip. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Cities
Reviews
Verified
10/10 Exceptional
Oct 21, 2025
Great location and amazing staff!
Rosa
Rosa, 1-night trip
Verified
10/10 Exceptional
Sep 7, 2024
Excellent location and hospitality
timothy
timothy, 1-night trip
Verified
10/10 Exceptional
Sep 12, 2025
The staff is really amazing and kind
Adrian
Adrian, 1-night trip
Verified
10/10 Exceptional
Sep 25, 2025
Well located away from city center but walkable distance. Very good staff.
James
James, 2-night trip
Verified
10/10 Exceptional
May 25, 2025
Excellent Hotel
Excellent clean hotel and in a great location. Staff extremely friendly and very helpful
Sally
Sally, 3-night trip
Verified
10/10 Exceptional
Apr 26, 2025
Excellent service and location.
Robert
Robert, 2-night trip
Verified
10/10 Exceptional
Jul 6, 2024
Great stay
The hotel was perfectly located the staff very helpful and friendly and the room was perfect
Andrew
Andrew, 4-night trip
Verified
10/10 Exceptional
May 7, 2025
Great place for a night or two
The best, most comprehensive check in ever!
A very decent hotel, excellent position.
Would recommend
jeff
jeff, 1-night trip
Verified
10/10 Exceptional
Mar 16, 2025
Great boutique hotel. Service was great. Lovey area and everything was perfect. Would come back again if I was in the area.
Helen
Helen, 2-night trip
Verified
10/10 Exceptional
Jul 14, 2025
The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease.
Well located for everything Santander has to offer but important to pre book car parking as this is limited
Howard
Howard, 1-night trip
Verified
6/10 Good
Sep 28, 2025
Good location, hvac too hot
Carlos
Carlos, 1-night trip
Verified
10/10 Exceptional
Sep 22, 2025
What an absolutely fantastic hotel.
Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch.
We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace.
We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below.
100% reccommend and hope to be back in the future.
Mrs Linda A
Mrs Linda A, 3-night trip
Verified
10/10 Exceptional
Apr 29, 2025
Great place!
When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK.
Great place; I’d definitely stay again.
It was clean, tidy & comfortable.
Martin
Martin, 1-night trip
Verified
10/10 Exceptional
Apr 27, 2025
Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area
Robert
Robert, 4-night trip
Verified
10/10 Exceptional
Jul 5, 2024
Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.
Callum
Callum, 1-night trip
Verified
10/10 Exceptional
Jul 12, 2025
The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast
Diane
Diane, 4-night trip
Verified
10/10 Exceptional
Sep 14, 2024
A must for your stay in Santander
Wonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.
Ann
Ann, 4-night trip
Verified
10/10 Exceptional
Oct 9, 2024
Would recommend
Friendly staff, had everything you could wish for, rooms we very clean and comfortable, convenient and good value. Would recommend.
Paul
Paul, 3-night trip
Verified
8/10 Very good
Sep 20, 2025
Perfect 3 day stay
Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay
James
James, 3-night trip
Verified
10/10 Exceptional
Jun 19, 2024
Great place
Stayed two nights here, a really nice small hotel, very friendly and near city centre. We even got a welcome drink. Our room had a balcony with city view. Will definitely stay again. Very nice and helpful people in the reception too!
Roger
Roger, 2-night trip
Verified
10/10 Exceptional
Sep 27, 2024
Fantastic stay
Exceptional stay ,Daniel was amazing,from the glass of cava to explaining everything,showing us how things worked,and booking a taxi for the airport on departure.
Loved the gift breakfast 💕
Room was immaculate, unfortunately we didn't use the pool or the gym but all looked amazing .
Excellent location for old town
Susan
Susan, 2-night trip
Verified
10/10 Exceptional
Oct 14, 2024
Hidden Gem/Joya Escondida
Sooo friendly. Small quiet hotel within easy walking distance of puerto chico and main town and not far from El Sardinero beach. Really comfortable very welcoming with little details on way in and out. A great place to stay in Santander
Colin
Colin, 1-night trip
Verified
8/10 Very good
Nov 8, 2024
The room was great, but parking was awful.
FERNANDO
FERNANDO, 2-night trip
Verified
10/10 Exceptional
Jun 7, 2024
Great location 5 minutes walk from the seafront, shops, restaurants and public transport. Knowledgeable, friendly, helpful and polite staff. Modern decor and lovely relaxing back yard with a plunge pool with lovely flora.
Adrian
Adrian, 4-night trip
Verified
6/10 Good
Sep 23, 2025
Positives - Earnest and eager reception staff. Small enclosed terrace/balcony.
Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.