We called Customer Service 4 times to get basic items as clean towels finally they were provided after 8:30pm. The excuse was they were too busy. I believe the hotel is under staffed - for the 5 nights we stayed our sheets were never changed. I do not recommend this hotel until they manage their services properly. They need stop offering rooms if they can't provide basic services. Poor staff they are overworking them!
Reyna
Reyna,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
Kristina
Kristina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Monica
Monica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Janice
Janice,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Great location downtown Des Moines
Stayed one night for a concert at the amphitheater. Perfect location with plenty of dinner options close by. Hotel was very nice, the room was super clean.
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Nicole
Nicole,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Fred
Fred,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Jason
Jason,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Annalisa
Annalisa,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Donna
Donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 4 日
Location, room and bedding are very good.
Lobby is very dark and cold, not inviting at all. We stayed 5 nights and just saw a few people sitting in the lobby, as it’s not comfortable with very poor lighting….
The room cleaning was poor. Toilet paper was a bit rough. The hair dryer is very outdated and heavy making my arm sore holding it and took long to dry my not-long hair as it’s such inefficient.
The onsite
David
David,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Speakeasy
Such a cute hotel. Rooms were clean, restaurant was nice, and there is a speakeasy in the coffee bar.
Also, they even found my water bottle. 😊
Lori
Lori,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Kristina
Kristina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Crystal
Crystal,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Rick
Rick,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Molly
Molly,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
mollie
mollie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Manjit
Manjit,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Great Smell; Good Flex on friends
If you are looking for some place bougie or a fancy stay, this is definitely the place for you. All of the staff I interacted with were super helpful and friendly.
I ended up having to extend my stay after my original booking. I did have to 'check out' the morning of my original checkout date to then 'check in.' I was nervous that I would have to change rooms for just 1 day, but they kept me in the same room and the check out/in took maybe 10 minutes.
I don't what they used for cleaning or where the air fresheners were hidden, but the lobby had a very pleasant smell at all times. It was like a mix of cleaning and just fresh.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 24 日
We only had one body towel to shower with! The soap wasn’t great. The bed w
Hannah
Hannah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
I have stayed many times in Des Moines. This hotel is beautiful. The valet staff were incredible. The location is perfect.