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Comfort Suites Innsbrook - Short Pump

2.5 star property
Glen Allen Victorian hotel with indoor pool

Choose dates to view prices

In the heart of Short Pump, Comfort Suites Innsbrook - Short Pump offers a warm welcome with a free breakfast buffet and fireplace in the lobby. Unwind at the indoor pool or stay active at the gym, and enjoy convenient amenities like laundry facilities, self parking, and an on-site business center. Guests rave about the helpful staff.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Pet friendly
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Communal living room
  • Vending machine
  • Water dispenser

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The current price is CNY537
CNY624 total
includes taxes & fees
Jun 28 - Jun 29

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Room amenity
Best Western PLUS Executive Hotel
Dumbarton
  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,000 reviews
The price is CNY570
CNY663 total
includes taxes & fees
Jun 3 - Jun 4
Best Western PLUS Executive Hotel
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About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Elk's Lodge - 5 min drive - 3.1 km
  • Short Pump Town Center - 6 min drive - 4.2 km
  • Bowlero West End - 9 min drive - 5.5 km
  • Cobblestones Park - 10 min drive - 9.9 km
  • Cultural Arts Center Glen Allen - 12 min drive - 12.0 km

Getting around

  • Richmond Intl. Airport (RIC) - 28 min drive
  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Main Street Station - 18 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

  • At Comfort Suites Innsbrook - Short Pump, you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. For a workout, you can visit the fitness center or go for a morning swim at the indoor pool. Fellow travelers love the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 7 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Access to nearby indoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1999
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness center
  • An indoor pool
  • Outdoor furniture
  • Victorian architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Comfort Suites Innsbrook

Comfort Suites Innsbrook Glen Allen

Comfort Suites Innsbrook Hotel

Comfort Suites Innsbrook Hotel Glen Allen

Comfort Suites Glen Allen

Glen Allen Comfort Suites

Innsbrook Comfort Suites

Comfort Suites Innsbrook

Comfort Suites Innsbrook - Short Pump Hotel

Comfort Suites Innsbrook - Short Pump Glen Allen

Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump offer free cancellation for a full refund?

Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Comfort Suites Innsbrook - Short Pump?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at Comfort Suites Innsbrook - Short Pump?

Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Comfort Suites Innsbrook - Short Pump?

Yes, there's free self parking. RV/bus/truck parking is available.

What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Comfort Suites Innsbrook - Short Pump and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and access to a nearby health club.

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Reviews

Comfort Suites Innsbrook - Short Pump Reviews

6.0

Good

6.0

Cleanliness

5.8

Amenities

7.0

Staff & service

5.8

Property conditions & facilities

Popular mentions

Room
Service staff
Bed
Breakfast
Location
Shower
Bathroom
Couch
Toilet
Elevator

Reviews

Verified

10/10 Exceptional

Great hotel everything was essentially located food shopping. It was a great stay
Patrick, 4-night trip
Verified

10/10 Exceptional

The staff was wonderful as usual
Alice, 2-night trip
Verified

10/10 Exceptional

The staff was amazing.
Nancy, 1-night trip
Verified

6/10 Good

: cozy-room they need some upgrades bed was lumpy,lamp-shade-ripped the wallpaper and sheetrock in the shower was falling off autmans were stained with paint not eco-friendly
Joe, 1-night trip
Verified

6/10 Good

Friendly staff and consistent quality
Renata, 1-night trip
Verified

10/10 Exceptional

Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Vera, 5-night trip
Verified

10/10 Exceptional

Great place to stay the night in a good location.
Scott, 2-night trip
Verified

10/10 Exceptional

Clean, quiet, comfortable rooms
Brenda J, 1-night trip
Verified

10/10 Exceptional

The room is nice. And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
Ramon, 1-night trip
Verified

10/10 Exceptional

The breakfast was simple, good quality and the staff service was great!
Kenneth, 1-night trip
Verified

6/10 Good

The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.
Shayshana, 1-night trip
Verified

10/10 Exceptional

Front desk was friendly and very helpful
Roland, 5-night trip
Verified

2/10 Poor

Someone broke into the room and I woke up due to the noise and then they ran off. Went to the front desk and the staff was certainly friendly and eventually moved me. Not a good feeling.
Alejandro, 2-night trip
Verified

8/10 Very good

The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.
Sherry, 2-night trip
Verified

4/10 Fair

Carpets dirty throughout toilet loose , breakfast area seemed clean ,
Room lock broken
No smoke detector
Wall paper and paint peeling
John, 1-night trip
Verified

8/10 Very good

Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Stephanie, 2-night trip
Verified

2/10 Poor

Tub was clean and room was not so clean but the pool was nice
tawanda, 3-night trip
Verified

10/10 Exceptional

Everything was wonderful with the property didn’t really have no issues. Staff was great. Rose is clean and neat.
DANNI, 1-night trip
Verified

10/10 Exceptional

Great place to stay

Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Erin, 2-night trip
Verified

4/10 Fair

The property needs to be updated. The Lady who checked us in and was on duty when we checked out were very helpful. But the property has older furniture and not as clean as I would like.
Karen, 2-night trip
Verified

4/10 Fair

Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
Cheryl, 2-night trip
Verified

10/10 Exceptional

The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Elizabeth, 1-night trip
Verified

4/10 Fair

Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Oghenekome, 2-night trip
Verified

2/10 Poor

Didn’t make it 5 minutes

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
Kora, 2-night trip
Verified

6/10 Good

The room was clean and all the staff o encountered were very friendly. The room was comfortable but needs some fixing up. The breakfast was pitiful. No toast, muffins, bagels. No Splenda. I got a great price on my stay but will not return as there are so many other places to stay.
David, 1-night trip