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Copal Tulum Hotel

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Copal Tulum Hotel offers a serene retreat with a poolside bar, sun-kissed terrace, and warm firepit. Treat yourself to rejuvenating spa treatments like body scrubs and facials at The Healing Spot or savor international cuisine at one of the two on-site restaurants. With 2 outdoor pools, free self parking, express check-in and out options plus helpful staff - this hotel is sure to leave you feeling relaxed.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Health club
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is CNY651
CNY811 total
includes taxes & fees
May 18 - May 19

Why we love this property

Work and wellness blend
Tackle tasks at the coworking space, then melt stress away with deep-tissue massages. A poolside bar awaits for post-work unwinding.
Culinary adventures
International and Chinese cuisines await at 2 garden-view restaurants. This hotel offers chef service, a cozy bar, and cooked-to-order breakfast.
Wellness escape
The full-service spa offers daily treatments in couples rooms and outdoor areas. A 24-hour gym and peaceful garden complete this rejuvenating haven.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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About the neighborhood

Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • Dos Aguas Park - 13 min walk - 1.1 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Tulum Mayan Ruins - 11 min drive - 6.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Cancun Intl. Airport (CUN) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪La Baguette - ‬16 min walk
  • ‪Rossina - ‬8 min walk

About this property

Copal Tulum Hotel

  • At Copal Tulum Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis, and Copal Gastro Bar, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a health club. Fellow travelers love the pool and helpful staff.

At a glance

DONE

Hotel size

    • 85 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Bicycle tour information
  • Snorkeling nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Firepit

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible pool

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage
  • Deck or patio
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Chef
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Copal Gastro Bar - This poolside delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 360 to 360 per person
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 250 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

This property is professionally cleaned.

Also known as

Copal Tulum Hotel Hotel

Copal Tulum Hotel Tulum

Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel offer free cancellation for a full refund?

Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Copal Tulum Hotel?

Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at Copal Tulum Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Copal Tulum Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Copal Tulum Hotel?

Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.

What are the check-in and check-out times at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Copal Tulum Hotel and nearby?

Have fun during the warmer months with activities nearby such as snorkeling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Copal Tulum Hotel also has a 24-hour fitness center and spa services, as well as a garden.

Are there restaurants at or near Copal Tulum Hotel?

Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

Does Copal Tulum Hotel have any outdoor private spaces?

Yes, every room features a deck or patio and a yard.

What's the area around Copal Tulum Hotel like?

Copal Tulum Hotel is a short 20-minute walk from Jaguar Park and 19 minutes' walk from Hunab Lifestyle Center.

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Reviews

Copal Tulum Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The property features multiple pools, including a rooftop pool and a main pool, both well-maintained and suitable for relaxation. (45 reviews)
  • Breakfast at the property was consistently described as amazing, delicious, and pleasant by multiple guests. (11 reviews)
  • The spa services, including massages, were highly praised for their quality and relaxation benefits. (11 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Restaurant
Food
Location
Private pool
Ambience
Beach
Jungle
Amenities

Reviews

Verified

10/10 Exceptional

Everything was great, great service, perfect location, would definitely stay again.
Meredith, 4-night trip
Verified

10/10 Exceptional

Lovely, quiet, tranquil and spacious: a true jungle oasis in Tulum centro that is the definition of bang for your buck. Could not have been more pleased with my room with a private pool, and everything from the rooftop pool to the jungle restaurant was superb. Big bonus points from the very affordable bike hire service and excellent, quick room service.
Glenn, 1-night trip
Verified

10/10 Exceptional

The bar was well stocked, top shelf included. The room was very clean when I entered and Claudio, Max , and
Jymesha, 3-night trip
Verified

10/10 Exceptional

Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Jeremy, 11-night trip
Verified

10/10 Exceptional

Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Mehak, 3-night trip
Verified

10/10 Exceptional

Clean rooms, nice location
Senetha, 6-night trip
Verified

10/10 Exceptional

Beautiful hotel and the aesthetic was amazing! The service was great as well!
Stacey, 3-night trip
Verified

10/10 Exceptional

Great rooms and staff was wonderful to deal with.
Tam, 5-night trip
Verified

10/10 Exceptional

Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
matthew, 1-night trip
Verified

10/10 Exceptional

Great service And close to restaurants and not 10-12 mins from the beach
sulsa, 6-night trip
Verified

10/10 Exceptional

Room was amazing!! Staff was very friendly and accommodating.
Aliya, 1-night trip
Verified

8/10 Very good

Great hotel, restaurant was good but v slow service
Aruvita, 2-night trip
Verified

10/10 Exceptional

Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.
Wyatt, 2-night trip
Verified

8/10 Very good

Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant
Aruvita, 3-night trip
Verified

10/10 Exceptional

The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Anthony, 3-night trip
Verified

10/10 Exceptional

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Jaylene, 9-night trip
Verified

10/10 Exceptional

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Anne, 3-night trip
Verified

8/10 Very good

Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
Mikey, 8-night trip
Verified

10/10 Exceptional

The service was incredible - I felt right at home and safe as a solo traveller. The area around the property was not very developed and taxis overcharge.
Lubalethu Taboka, 7-night trip
Verified

10/10 Exceptional

I would recommend this hotel to anyone looking to stay in Tulum. Such a beautiful hotel and kind staff. The location is really nice for a calm scene. Ivy, Max and Claudio always greeted us with a smile and helped us with any accommodations. I booked the room with the private pool and was so happy I did. The pools they have are also very nice but the private pool was a nice amenity to have.
Gabriel, 7-night trip
Verified

10/10 Exceptional

The property is beautiful and are stay was very pleasant.
maria alexandra, 7-night trip
Verified

10/10 Exceptional

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Katrina, 6-night trip
Verified

10/10 Exceptional

A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.
JOSE, 7-night trip
Verified

10/10 Exceptional

The staff was very
Dalia, 3-night trip
Verified

6/10 Good

I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.
lisa, 3-night trip