We visited about 25 years ago when it was shiny and new and amazing.
25 years later it's tired and some areas need a refurb.
Our room was clean enough. Very comfortable bed and quiet with decent internet.
Breakfast was positively excellent.
Service at dinner was so poor that they took the meals off the bill and we only paid for our drinks.... But we felt that was fair (we were in the restaurant nearly 2.5 hours and only managed 1 course.... Due to their lack of staff.)
We used this as a base for visiting the NEC.
The minor issues we had were resolved to our satisfaction.
I would book to stay here again.
With more staff and a refurbishment this place could be significantly better.
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Glen
Glen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 23 日
Very enjoyable
John
John,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 22 日
Booked this hotel accidentally - too many tabs open on my browser and chatting to a colleague looking for hotels near to the NEC. My fault completely, but I rang the hotel within 2 minutes of making the booking to be told "no you cannot cancel".
Check in rubbish - crap directions to my room.
Restaurant. Over priced and portion sizes small. Breakfast was a Rip off!
Bar. £7.50 for a pint.
Tea bags, coffee and biscuits not replenished until 3rd day.
Bathroom dated.
Location is ok for the NEC which is literally 10 mins away.
Stay again? No chance!
Craig
Craig,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 20 日
Shambolic from start to finish!!
I stay in a lot of hotels and have to say, this is the worst ever hotel I've stayed at. 2 night stay x 4 rooms booked for colleagues. 1dt night dinner jn the restaurant was shambolic!We waited an hour just for starters. Overal food was sub-standard, service...I actually have no words for! Day 2 - no hot water, so unable to shower that evening before going out for dinner, still no hot water when returning from dinner and still nothing in the morning, so again unable to shower. There isn't enough characters in this review box for me to write everything, but the management team basically couldn't care less about the shambolic dinner experience, or the 24hrs+ without hot water! I think you can get the drift of this experience. I was offered 30% discount off my next stay as long as i booked direct, as compensation for this experience. As if i would ever stay here again....NOT A CHANCE IN HELL!! I certainly wouldn't recommend this hotel, not even to someone I don't like. Steer clear of this place!
Jamie
Jamie,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 18 日
Poor stay. No hot water
Tired hotel, shower curtains, peeling wallpaper, old carpet but the clincher was no hot water for 2 days!
After travelling a long way this ruined my stay. I'll never be back.
Fergus
Fergus,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Really liked the hotel, the only problem, there was no hot water for a shower this morning, I hear they had an unexpected problem which was unfortunate but otherwise staff very friendly, lovely setting.
Janice
Janice,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Adequate stay
The boiler was broken and I was not informed of this on check in. This meant that there was no hot water, also when I came down for breakfast, there was plenty of choice. However, the hot food buffet was not hot.
Alison
Alison,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 17 日
STUART
STUART,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
david
david,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Lovely - But Expensive
Lovely place, Nice Food ..... But Expensive Drinks.
gary
gary,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
VJ
VJ,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 12 日
Theresa
Theresa,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Deurow
Deurow,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Darren
Darren,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
John
John,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 5 日
Braddan
Braddan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Nice hotel
Clean room, nice pool perfect for children, very friendly staff at reception and breakfast. We had awful dinner in the Restaurant on the first night, they messed up half of the order, no one came to ask us how our food was, we waited over an hour for one of our main courses, we called the waiters several times, at the end supervisor came, and they argued with us that nothing was messed up. We didn't visit the restaurant for dinner anymore.
Adelina
Adelina,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 1 日
Nice but very pricy!!
Nice hotel, but massively expensive for drinks and food.