In the heart of Naka Ward, Okura Act City Hotel Hamamatsu offers a luxurious retreat. Unwind with dry cleaning/laundry services, enjoy Italian cuisine at one of the 5 on-site restaurants, and take advantage of concierge services. With a grocery store, coffee shop/cafe and hair salon on site guests can indulge in convenience.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Pool
Parking available
Free WiFi
Air conditioning
Laundry facilities
Main amenities (12)
Daily housekeeping
3 restaurants
Breakfast available
Self parking
Room service
Coffee shop/cafe
Meeting rooms
24-hour front desk
Air conditioning
Front-desk safe
Convenience store
Laundry service
For families (6)
Children stay free
Refrigerator
Private bathroom
Television
Daily housekeeping
Elevator
The current price is CNY743
CNY743
CNY899 total
Jun 2 - Jun 3
Why we love this property
Culinary trio
Italian and Chinese cuisine tempt taste buds at this hotel's 3 restaurants. A cafe adds casual charm, while buffet breakfast ensures energizing mornings.
Luxury city center gem
This elegant luxury hotel dazzles with its central city location. Stylish design elements create an urban oasis for sophisticated travelers.
Hamamatsu Museum of Musical Instruments - 2 min walk - 0.2 km
Hamamatsu Observation Deck - 3 min walk - 0.3 km
Hamamatsu Castle - 19 min walk - 1.6 km
Getting around
Mt. Fuji - Shizuoka Airport (FSZ) - 64 min drive
Chubu Centrair Intl. Airport (NGO) - 121 min drive
Hamamatsu Station - 9 min walk
Mikuriya Station - 33 min drive
Torii Station - 34 min drive
Restaurants
マクドナルド - 6 min walk
五味八珍 浜松駅ビルメイワン店 - 7 min walk
自笑亭 - 6 min walk
和ごはん とろろや - 7 min walk
中国料理桃花林 - 2 min walk
About this property
Okura Act City Hotel Hamamatsu
At Okura Act City Hotel Hamamatsu, you'll be within a 15-minute drive of Lake Hamana. For a bite to eat, guests can check out レストラン フィガロ, one of 3 restaurants, which serves Italian cuisine and is open for breakfast, lunch, and dinner. The helpful staff and overall property condition get good marks from fellow travelers.
At a glance
DONE
Hotel size
322 rooms
Arranged over 13 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Onsite self parking (JPY 1000 per night; includes in/out privileges)
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
3 restaurants
Coffee shop
Room service (limited hours)
Traveling with children
Children stay free (see details)
Grocery/convenience store
Children's menu
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Facilities
Built in 1994
Safe-deposit box at front desk
Banquet hall
Reception hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchairs available on site
Room amenities
Be entertained
Television
Pay movies
Home comfort
Air conditioning
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Dining
レストラン フィガロ - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
中国料 理 桃花林 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ - This café serves light fare only. Open select days.
Awards and affiliations
Eco-Certified Property
This property participates in Sakura Quality, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 3000 for adults and JPY 2000 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Self parking costs JPY 1000 per night with in/out privileges
RV/bus/truck parking is available for an extra charge
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.
Also known as
Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu
Frequently asked questions
Does Okura Act City Hotel Hamamatsu offer free cancellation for a full refund?
Yes, Okura Act City Hotel Hamamatsu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Okura Act City Hotel Hamamatsu?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Okura Act City Hotel Hamamatsu?
Yes. Self parking costs JPY 1000 per night. RV/bus/truck parking is available.
What are the check-in and check-out times at Okura Act City Hotel Hamamatsu?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Okura Act City Hotel Hamamatsu?
Yes, there are 3 onsite restaurants, featuring Italian cuisine.
What's the area around Okura Act City Hotel Hamamatsu like?
Okura Act City Hotel Hamamatsu is in Naka Ward, a short 9-minute walk from Hamamatsu Station and 3 minutes' walk from Hamamatsu Museum of Musical Instruments.
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Reviews
Okura Act City Hotel Hamamatsu Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
8.6
Location
9.0
Staff & service
9.0
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was excellent and varied with many different cuisines and local fare. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
View
Room
Bathroom
Breakfast
Reviews
Verified
10/10 Exceptional
Apr 15, 2026
Very good staff and good location
Isao
Isao, 1-night trip
Verified
10/10 Exceptional
Apr 4, 2026
Amazing View!
Grant
Grant, 1-night trip
Verified
10/10 Exceptional
Apr 20, 2026
The breakfast was a little scarce, but served its purpose. Clearly designed much more for the Japanese than for an international traveller, which is also understandable.
The gym is not really worth it, but very few hotel gyms are.
Konsta
Konsta, 2-night trip
Verified
8/10 Very good
Jun 4, 2025
fantastic hospitality and superb location for both business and vacations.
Kyoko
Kyoko, 1-night trip
Verified
10/10 Exceptional
Jun 19, 2025
Nice comfortable Hotel.
Tim
Tim, 1-night trip
Verified
10/10 Exceptional
Sep 12, 2025
Perfect stay
Comfortable clean and spacious!
Ikuyo
Ikuyo, 1-night trip
Verified
10/10 Exceptional
Nov 5, 2024
Friendly staff, clean, beautiful hotel
Excellent breakfast buffet
Dale
Dale, 2-night trip
Verified
8/10 Very good
Jan 23, 2026
I have stayed here multiple times and it’s a Very good location and big rooms in premium categories. Good choices for breakfast also.
Only complaint is the lack of a gym and health club facility. In today’s day and age this is a must. There is enough space and it will elevate the guest experience. May be on chargeable basis but option is must.
Vaibhav
Vaibhav, 2-night trip
Verified
10/10 Exceptional
May 30, 2025
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Keiko
Keiko, 2-night trip
Verified
10/10 Exceptional
Sep 14, 2025
Amazing service
Enrique
Enrique, 12-night trip
Verified
8/10 Very good
Sep 17, 2024
Great location
Robin
Robin, 2-night trip
Verified
10/10 Exceptional
Mar 8, 2024
Great hotel, the view of Hamamatsu is fantastic.
Timothy
Timothy, 1-night trip
Verified
10/10 Exceptional
Jun 23, 2025
It's quite a hotel. 😱
Rooms are very spacious and the staff are excellent.👏 👌
Can't wait to stay here again the next time I'm in the area. 👍👍
Robert
Robert, 2-night trip
Verified
10/10 Exceptional
Nov 15, 2023
The location is very convenient
YIFANG
YIFANG, 1-night trip
Verified
10/10 Exceptional
Nov 9, 2023
Great place. Excellent view from room
Vicki
Vicki, 3-night trip
Verified
10/10 Exceptional
Oct 11, 2025
Fastest elevator I've come across! My room was on the 39th floor..but it felt like i was on the 5th. Great view! The beds are firm. Just nice. I'll return.
Eric
Eric, 2-night trip
Verified
10/10 Exceptional
Nov 7, 2023
Excellent
Clean and comfortable hotel.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Nov 4, 2024
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Andy
Andy, 2-night trip
Verified
8/10 Very good
Jul 3, 2025
Super convenient for rail travellers.
I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery.
Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Corin
Corin, 4-night trip
Verified
10/10 Exceptional
Apr 6, 2025
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Sherry
Sherry, 1-night trip
Verified
10/10 Exceptional
Jun 17, 2024
This is my favorite place stay when visiting Hamamatsu. It is very convenient to the station, shopping, and restaurants. The rooms are spacious and comfortable.
I recently stayed 10 nights and my only negative is there are no self-service laundry facilities onsite for guests.
Barry
Barry, 7-night trip
Verified
10/10 Exceptional
May 8, 2024
Very good service
KutYee Nelson
KutYee Nelson, 2-night trip
Verified
10/10 Exceptional
Nov 6, 2024
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Kacy
Kacy, 2-night trip
Verified
10/10 Exceptional
May 28, 2024
Good hotel for a great price
We paid a very reasonable rate for a room with a queen size bed on a higher floor with an excellent view. The hotel check in was easy and all staff were courteous and helpful during our tay. We even booked in room massages that were very good. We came for the kite festival and booked this hotel because it had good reviews and is located right next to the Hamamatsu train station.