We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!
BIN
BIN,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 30 日
it was okay
Helena
Helena,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Odilon Teodoro
Odilon Teodoro,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Margo
Margo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 8 日
Vacation
Pool/ hot tub/area needs some major cleaning. Looks like mildew.
Also on one night I was waiting in lobby and one front desk lady was reprimanding another work. Should not happen in public when guests are around!! Not professional at all
yvonne
yvonne,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 7 日
Gagandeep
Gagandeep,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 3 日
Roaches and rude
Cockroaches everywhere, rude front desk (mike was the only issue) disgusting and unhelpful. Hotels.com did very little to help
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 27 日
Maybe stay down the rd
Rooms were clean, staff friendly, easily accessible. Bed was too soft, pool and hot tub were dirty (alot of things floating in the pool.. so gross, couldn't stay in it) no way to turn on hot tub jets, ice machine only worked on 1 floor.
Terri
Terri,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 26 日
Alexander
Alexander,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 26 日
Nice Place to Stay
Good location at the edge of Langley & Surrey, Older hotel but you can tell that it underwent a renovation.
Kelly
Kelly,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 26 日
Harjit
Harjit,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 21 日
Good and safe
Very friendly all the staff
MAU
MAU,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Monique
Monique,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 18 日
Joseph James
Joseph James,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Wendell
Wendell,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 15 日
Zhao
Zhao,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Amanpreet
Amanpreet,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
Okay stay.
Included Breakfast was okay, not too many options and all the same food selection for the entire week. Internet access was functional, beds were comfortable, house keeping was adecquate only one day was missed. Front desk staff were polite but there was one laidy that may need more customer service training. I would recomend for a 2.5 to 3 star hotel.