Spa ? You’re joking right ?
Gentlemen,
I am writing this regarding a reservation made in Perry’sburg, OH for May 7 to May 13.
I made this reservation at the beginning of January. The reason I chose this place is because all of the other hotels close to the venue I would be attending showed there were no rooms available for those dates.
To start with, you processed the payment on January 6, 2026, a full 4 months before I would arrive. I have never had any other hotel process the full fee that far in advance. At best, they would ask for a small deposit to hold the dates.
When I made the reservation, I was told there were only two rooms available for those dates. As it turned out, that was an outright lie !
When I arrived, there were only 4 cars parked near the rooms. When I went to check in, there was a sign on the door: “Will be back in the office momentarily. Currently assisting another guest.”
Finally, after almost 15 minutes, a woman shows up and opens the office. After I checked in, it was downhill after that.
The door to the room was extremely difficult to open; I had to hit it hard with my shoulder to get it open.
The room - NO TV reception, NO cable, NO WiFi. And when I tried to call the office, the phone didn’t work either. No attempt to fix any of those.
Day 3 - the key card for the room quit working, so I had to go to the office, which was locked and still had the “Will be back” sign on the door. Again, I waited another 15 minutes