Staff were very friendly and courteous! 5/5 for the staff! The room, however, was outdated and in need of renovations. The bed on the main floor was lumpy and uncomfy, and the heater kicked on and off throughout the night. It was very noisy, making for a restless sleep. The loft bathroom was a bit grungy, but the bed was more comfy than the downstairs one. On the upside, lots of space. It was nice to have separate sleeping and bathroom areas from the kids.