I purchased a room this past Saturday night for this hotel via hotels.com. When I showed up at the property the manager, Mr. Hicks said he cancelled my room. I asked why he did not tell me and he brushed that question off, as if hotels.com should have contacted me. I asked why he cancelled my room and he did not give a clear answer. When hotels.com called the property the next day to arrange my refunt the manager, Mr. Hicks and/or your staff lied to hotels.com when they asked why Mr. Hicks chose to cancel the room. The staff member told hotels.com agent that I was a "no show", which is clearly a lie, since I showed up before 7pm that evening, as anyone would normally expect a hotel guest to show up, a very reasonable time. Is this a policy at Marriot? Do you cancel rooms for people at a certain point in the evening? If so, why do you not advertise this? I am posting this review on google next. Horrible and I hope you fix this situation.