The staff was extremely helpful. Location is convenient to Times Square. Room was small, but that's typical of NYC. Only minus I can think of is that the bathroom needs more or bigger shelf space and hooks. Also, there was no tub, not that it mattered to me. There's an amenity fee of $40, while as far as I can tell, the only "amenity" other than the free bottle of wine is a small exercise room. Lastly, there's a markup of about $100 if you want a room with two beds, which seems excessive, even for Manhattan.