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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi
Lounge
Lounge
Terrace/patio
In the heart of the city, The Queen at Chester Hotel, BW Premier Collection offers a tranquil retreat with breakfast and dinner at Kings Quarters. Unwind by the fireplace in the lobby or take in scenic views from the garden and terrace. With free WiFi, helpful staff have left guests feeling well taken care of.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Connecting rooms available
  • Parking available
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY560
CNY672 total
includes taxes & fees
Jun 29 - Jun 30

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(43 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

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Exterior

The Mill Hotel & Spa

  • Pool
  • Free breakfast
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  • Parking available
8.8 out of 10, Excellent, 1,896 reviews
The price is CNY659
CNY791 total
includes taxes & fees
Jun 29 - Jun 30
The Mill Hotel & Spa
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About the neighborhood

Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Grosvenor Park - 8 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • Chester Racecourse - 3 min drive - 2.0 km
  • Chester Zoo - 6 min drive - 3.8 km

Getting around

  • Chester (CEG-Hawarden) - 24 min drive
  • Manchester Airport (MAN) - 39 min drive
  • John Lennon Airport (LPL) - 40 min drive
  • Chester Station - 1 min walk
  • Bache Station - 7 min drive
  • Ellesmere Port Station - 10 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection puts you just a 5-minute drive from Chester City Walls and Chester Racecourse. Guests looking for a bite to eat can check out Kings Quarters, which serves breakfast and dinner. A bar/lounge, a terrace, and a garden are other highlights at this Victorian hotel. Fellow travelers love the helpful staff and breakfast.

Languages

English, Hindi, Polish

More about this property

VISIBILITY

At a glance

Hotel size

    • 218 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only, restrictions apply*

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Uncovered onsite self parking (GBP 15 per night)

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Banquet hall
  • Outdoor furniture
  • Victorian architecture

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Dining

Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately GBP 16.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for GBP 15.0 per night
  • Rollaway beds are available for GBP 30 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 50.00 per pet, per day

Parking

  • Uncovered self parking costs GBP 15 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester
HELP_OUTLINE

Frequently asked questions

Are pets allowed at The Queen at Chester Hotel, BW Premier Collection?

Yes, pets are welcome. There's a charge of GBP 50.00 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at The Queen at Chester Hotel, BW Premier Collection?

Yes. Self parking costs GBP 15 per night.

What are the check-in and check-out times at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at The Queen at Chester Hotel, BW Premier Collection and nearby?

The Queen at Chester Hotel, BW Premier Collection has a garden.

Are there restaurants at or near The Queen at Chester Hotel, BW Premier Collection?

Yes, there's an onsite restaurant, Kings Quarters.

What's the area around The Queen at Chester Hotel, BW Premier Collection like?

The Queen at Chester Hotel, BW Premier Collection is in the heart of Chester, a short 1-minute walk from Chester Station and 16 minutes' walk from Chester City Walls. Travelers say the area is walkable and good for families.

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The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
Bathroom
Lobby
Train station
Food
Bar
Bed

What guests liked

  • Breakfast was excellent with a great selection and good quality. (70 reviews)
  • The restaurant served excellent food with a good choice of options and friendly staff. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

2-night trip

10/10

1-night trip

6/10

Stayed as two adults and a child (aged 1) for a weekend in order to visit chester zoo. Unfortunately, the hotel was not as child friendly as it needed to be. A cot was in the room on arrival which was great and a real positive but when we asked about warming the milk for our daughter for her evening and morning feed, they said they couldn’t do it! We managed to get it done on most occasions where i was able to use the microwave, and the evening management were supportive, but on one morning my husband was told to go and speak to the chefs himself (surely not our job to do that) and on the last morning it was a complete no as they said the chefs didn’t like them using their microwave. It was extremely awkward as we had to go and ask different people - not consumer friendly. There was no other solution given, not even a jug of water to boil it ourselves! When I spoke to the duty manager on the morning he didn’t note our concerns down nor did he apologise, he was extremely dismissive. Families staying here should be mindful of this as the hotel promotes chester zoo packages but has not thought about young children and what they require. We even saw another family with a double buggy having to go up the stairs as the lift isn’t wide enough. Not one to complain at all but it is a concern that needs to be resolved.
2-night trip

10/10

Had a lovely time staff were lovely so was the hotel
2-night trip

2/10

3-night trip

10/10

Very enjoyable and good location by the railway station for our luxury trip to Carlisle on a steam train. Reall y enjoyed Chester and Carlisle Cathedrals and walking the wall in Chester.
2-night trip

10/10

Güzel bir deneyimdi
1-night trip

6/10

1-night trip

10/10

Comfortable
2-night trip

6/10

As a wheelchair user it was not the best. My small mobility scooter wouldn't fit in the main building lift so had to be dismantled to get to my room. When we came to go out for the evening the lift was broken so I had to stagger down 2 floors to go out. Luckily it was fixed by our return. There was almost no signage to the accessible entrance which is round the back of the newer building and that entrance was broken telling you to go to the front entrance - no one came after using the assistance bell, my husband went in and we were told to go even further round the back of the buildings. I would recommend anyone with mobility issues to ask for a room in the newer tower block. Breakfast was good and the room was OK except the bathroom was tiny
1-night trip

10/10

Lack of hotel car park was the only inconvenience. The one next to the hotel was quite expensive but except that very comfortable stay, friendly staff and very close to train station.
1-night trip

6/10

Arrived early and while not expecting the room to be ready, I did expect to be able to check in and collect key later. Person on the desk was quite abrupt and rude about it. Got back to the hotel late - allocated room 1310. Windows were mouldy and there was quite a bit of mould in the shower too. Bed seemed to have a hole in the middle of the mattress. As we weee only there from 10pm it didn’t make sense to move rooms but others should be aware.
1-night trip

8/10

Room wasn’t cleaned, so we went to speak with reception who advised they were so busy, and wasn’t their fault, we needed extra tea and bin emptied as we had done everything else, only fault, customers don’t really want to know how busy they are, they want to be treated as individuals and expect a level of service, to which they have paid for (premium room) we were given two drink vouchers to say sorry. But the bar man didn’t know how to use them so we just paid for our drinks,
2-night trip

6/10

I asked for a room close to lift it was a long walk to lift no disabled assistance and the room was me lift when has a long walk get ther if lifts were working they could not change our room to something mor ground level and when they could said it wasn’t possible to change to room 90 the hotel was through a car park they put us in and because of the distance I had to buy a walking stick that cost £25.00 in Chester because I couldn’t walk down 1 long corridor then another to a lift we were there for a funeral and on the day I was that dizzy on the day sort of breath with the walking so far
3-night trip

8/10

Nice hotel, just lots of rubbish left on radiators in hallways. The same Bottles and glasses were left out for the 24hrs we were there, all 3 radiators in the hall to out rooms were covered in them
1-night trip

10/10

1-night trip

8/10

Room was a good size and bed was comfortable. Check in experience was ok, not very welcoming. It’s much cheaper to go for a drink in the centre than at hotel. Convenient location for station and easy walk to centre. Plenty of parking during the week at £15 for 24 hours. We paid £107 for a superior room on a Thursday night.
1-night trip

8/10

3-night trip

10/10

1-night trip

10/10

1-night trip

8/10

3-night trip

10/10

A very good experience and I have stayed at this hotel before
1-night trip

6/10

2-night trip

10/10

2-night trip

10/10

1-night trip