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Hotel Lagoon

3.0 star property
Santa Elena hotel with outdoor pool and restaurant

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Escape to Hotel Lagoon, where modern comforts and tropical charm blend together. Unwind by the pool or take a leisurely stroll through the garden, then enjoy a meal at Maiz restaurant. With free in-room WiFi and helpful staff available 24/7, this hotel is perfect for relaxing getaways.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Free newspapers in the lobby

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

  • Garden view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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  • Pool
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8.0 out of 10, Very Good, 149 reviews
The price is CNY327
CNY412 total
includes taxes & fees
Jun 20 - Jun 21
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About the neighborhood

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Laguna Milagros - 8 min drive - 10.9 km
  • Lake Bacalar - 15 min drive - 19.0 km
  • Payo Obispo Zoo - 15 min drive - 12.3 km
  • Palacio Municipal De Othon P. Blanco - 16 min drive - 12.6 km
  • Palacio de Gobierno - 17 min drive - 13.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
  • Corozal (CZH) - 24 min drive

Restaurants

  • ‪Coffee Station - ‬9 min drive
  • ‪Church’s Chicken - ‬4 min drive
  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Go To Fly - ‬12 min drive
  • ‪El asadero de Huay Pix - ‬8 min drive

About this property

Hotel Lagoon

Hotel Lagoon is a great choice for a stay in Santa Elena. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 66 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Free 24-hour offsite parking within 16 ft
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Maiz - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 200 per night
  • Pets are allowed for an extra charge of MXN 200 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

Hotel Lagoon Hotel

Hotel Lagoon Santa Elena

Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Is there a pool at Hotel Lagoon?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Lagoon?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 66 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 200 per night. Service animals are exempt from fees.

Is parking offered on site at Hotel Lagoon?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel Lagoon and nearby?

Hotel Lagoon has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Lagoon?

Yes, there's an onsite restaurant, Maiz.

Does Hotel Lagoon have any outdoor private spaces?

Yes, every room features a yard.

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

7.8

Amenities

8.6

Staff & service

7.6

Property conditions & facilities

Popular mentions

Room
Ambience
Service staff

Reviews

Verified

8/10 Very good

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
James S, 2-night trip
Verified

10/10 Exceptional

Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
paul, 1-night trip
Verified

10/10 Exceptional

Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Felipa, 1-night trip
Verified

10/10 Exceptional

Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Kathleen, 1-night trip
Verified

10/10 Exceptional

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Corinne, 5-night trip
Verified

10/10 Exceptional

Kind staff
Ted, 1-night trip
Verified

2/10 Poor

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
jose, 1-night trip
Verified

4/10 Fair

I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Gerardo, 4-night trip
Verified

2/10 Poor

I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.
Verified

2/10 Poor

Pesimo
Miguel, 4-night trip
Verified

6/10 Good

Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Faty, 1-night trip
Verified

8/10 Very good

La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Jhoana, 1-night trip
Verified

10/10 Exceptional

Super sencilla la llegada.
daniel sanchez, 1-night trip
Verified

10/10 Exceptional

Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Karla Cobá, 2-night trip
Verified

8/10 Very good

Lo único bueno es que es pet frendly
Jesus, 2-night trip
Verified

10/10 Exceptional

Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Pedro, 1-night trip
Verified

10/10 Exceptional

Muy bonito lugar lo recomiendo ampliamente
Ana Luisa, 1-night trip
Verified

10/10 Exceptional

Muy agradable y buena atención la persona responsable muy atenta
francisca maribel arce, 1-night trip
Verified

10/10 Exceptional

Muy recomendable

Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Ramon Jesus, 1-night trip
Verified

8/10 Very good

Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Itzel, 1-night trip
Verified

8/10 Very good

Si uno no va a Belice, no hay porque ir a este hotel
Verified

10/10 Exceptional

I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
John, 1-night trip
Verified

10/10 Exceptional

Sencillo y bonito

Muy amable el personal sencillo hotel pero bonito
Gelmy, 1-night trip
Verified

6/10 Good

Hab matrimonial muy pequeña

Sitio muy tranquilo pero le falta muchísimo mantenimiento en general.
Rufino, 2-night trip
Verified

10/10 Exceptional

Muy bien
1-night trip