Requested 2 Queens for myself, 14yo girl, and 16yo boy (which was disclosed and I paid for all 3 of us). When we arrived, we were told they didn't have those anymore and we were to stay in a King. I asked where all 3 of us were to sleep, I was told a roll away would be brought up. No roll away was brought, even after 2 additional phone calls. My son eventually just slept on the very hard couch for the entire trip. Probably out of teenage spite. It also took us 3 calls to get a blanket.
We also had a problem with our AC. The vent was pushing out cold air, but the room never got below 72 and at one point was 76. The humidity % in the room was also 70-82% and we woke up several times with everything in our room wet. They sent a maintenance person, and he was very nice and quick to arrive, but he suggested we request a new room. We were just too spread out and would have had to repack to move. We kept telling ourselves it was getting better. So partially on us for not moving, but we contacted the service desk several times.
The rooms and bathrooms were very nice and the cleaning crew did a great job keeping up with the high paced/ high turnover. The people at the front desk were constantly busy, but were very polite. The Times Square view from the 34th floor was nice, even if it wasn't the room we reserved.