Overall the OZ Hotel Luxury offers guests a very good experience for a stay in Cartagena. The staff is friendly, helpful, and knowledgeable. The entire hotel is clean and fresh. The complimentary breakfast buffet is quite good. The bed is firm and the pillows, heavenly. Even the refrigerator keeps drinks and food nice and COLD.
I would have only one suggestion for management and that regards the room decor - in room 801, which a very nice room, the furniture is sparse. The room is large and there is plenty of space; what it lacks is a writing desk and a comfortable chair. There was no good spot to set up my computer and only one plastic chair in the room.
I would recommend the OZ Hotel Luxury (not to be confused with the OZ Hotel, which is in the same area) to travelers.