2/10 很差
2025 年 5 月 4 日
Refused Cancellation/Refund
We had a reservation at this establishment for a baseball tournament. Due to weather the tournament was cancelled. We spoke with the front desk who stated they would issue a refund for the hotel stay since we were cancelling. Was later told that “they didn’t care what individual at the front desk said and we would not be getting our $ back”. Rude staff, took the phones off the lines, not answering calls, yelling at people on the phone.
We stay with Fairfield Inn quite often; and honestly I think we will be avoiding them from now on because of this. They took our $200 and don’t care one bit that we didn’t stay at the hotel.
Kenny
Kenny,1 晚家庭旅行
Hotels.com真实住客点评