Hotel was nice, had the best sleep there however the staff was very rude. One time as I was walking in with the dog, I was greeted with a "what room are you in?" No hello. No smiles, nothing. When I asked her why she was very defensive and more rude and said with attitude "well. U have a dog, i need to know!" I mean i had paid $75 extra for the dog so was really unecessary. There are also ways to deliver a question. Also dont expect the room to be cleaned ever..i was leaving as early as 9 and 10am and nothing. One time i had to ask the guy at the desk to send somebofy cause trash was accumulatng. Other then that, place was quiet and peaceful.
SAMANTHA
1 晚家庭旅行
10/10
Sonesta Novi is our go to! We love the balcony option. Crystal was so helpful she made check in go smooth and quickly.
Amanda
1 晚行程
10/10
We love Sonesta Novi! Crystal is the best! She is always so welcoming and makes check in smooth and quick!
Amanda
1 晚行程
10/10
Sonesta Novi is definitely our go to! Crystal is ahhmazing and goes above and beyond to make check in go smoothly and she brings such a welcoming vibe!
Amanda
1 晚行程
4/10
真实旅客
3 晚商务旅行
6/10
Maria
2 晚商务旅行
10/10
Great spot for a night stay! My son slept 12 hours so he definitely said it was comfortable
Dan
1 晚行程
6/10
Douglas
1 晚行程
4/10
There was no soap, No TV, the fridge worked but it was dirty, no microwave.
Katrina
1 晚家庭旅行
6/10
We booked this hotel because it had an indoor pool, and during our 2 night stay we were looking forward to enjoying the pool. Unfortunately, the pool was closed both days. We were not informed of this prior to arrival, and were not offered any compensation due to its closer. To say we were disappointed is an understatement. Next time, we will stay at a nearby hotel for a cheaper rate with no pool.
Haley
2 晚行程
8/10
真实旅客
2 晚家庭旅行
10/10
Great place to stay as a not too far distance from a concert in Detroit and so much more affordable than downtown. It’s got several great restaurants not far from it and it’s close to the highway too.
Janice
1 晚结伴旅行
10/10
jasmen
1 晚商务旅行
8/10
Carrie
1 晚行程
2/10
Dan (Should be in Donna D
1 晚行程
8/10
Amanda
1 晚行程
8/10
This is one of the few hotels with a balcony option. If you get a balcony room at the back there is a beautiful pond that it over looks. My boyfriend and I enjoy staying here for the cleanliness and affordability and of course the balcony!
Amanda
1 晚行程
10/10
H.Timmerman
1 晚行程
6/10
sparkle
4 晚商务旅行
8/10
Amanda
2 晚行程
8/10
When we first checked in we was sent to an uncleaned room. We was upgraded to a better room for the mistake
真实旅客
1 晚行程
10/10
Yvonne
1 晚行程
2/10
Terrible hotel - I will never stay here again. They charged me a pet fee when I never brought any dog in the hotel room. When asked about it they said they had video proof but refused to provide it. I spent 3 weeks trying to get ahold of the manager via phone and he avoided every phone call using his staff to say he was not in at the shift I was told he would be present at the hotel. I do NOT recommend this hotel ever as you won't be able to challenge any supposed "fees" that they decide they want to add on with no proof whatsoever.