I checked in online the night before in my Bonvoy app and asked for a text and mobile key when room was ready. Neither came. Arrived at hotel at 3:55 (check in was 4:00) Waited in line about 10 minutes and then was told I would need to wait for the room to be ready. Sat in lobby until 4:35! Watched other people who checked in after me head up to their room. (Yes, I know they might haves had different room type)
Picked up key, Bianca was very polite and offered to refund money ($50) for self parking for the waiting time for the room.
Room was horrific. Bottom floor, next to ice machine, looked out at hotel entrance circle and gravel roof. Why the hell did I pay for marina view?!
Walked back down and asked if we could be moved. They did move us to the marina side, couple floors up, but 2 queens, not the king I had paid for. Room was clean and bed was comfortable. Overall, would not stay here again.