The bed was very firm, they ran out of face towels, the staff was friendly.
Nicole
2 晚行程
10/10
Ana was very nice an polite !!
jimmy
1 晚行程
6/10
The building feels outdated and a bit worn out, and the common areas could definitely use a thorough cleaning. The bigger issue seems to be the lack of attention to service. When I arrived around 7:00pm, the staff member on duty was visibly annoyed and gave the group ahead of me a hard time during check-in. The next morning, a different front desk employee seemed just as irritated. With a line of three people waiting, she was more focused on chatting about coffee than assisting the guests. When she finally helped the next person, it took her about five minut
Christopher
1 晚行程
4/10
Not so good
veruska
2 晚结伴旅行
2/10
Raymond
2 晚结伴旅行
4/10
The room smelled of tobacco. The breakfast was scant. While the unit was a kitchenette, all dishware and utensils necessary for cooking had to be retrieved from the concierge.
Nadia
1 晚家庭旅行
4/10
Brandon
2 晚行程
10/10
The front desk was amazing
Laura
2 晚行程
2/10
William j
1 晚行程
2/10
Staff was not nice. Room smelled like fried food. Bathroom was not clean.
真实旅客
2 晚家庭旅行
6/10
Rebecca
4 晚行程
6/10
Shawon
1 晚行程
10/10
Manuel Olvis
2 晚行程
10/10
Booked a suite with two double beds but the next day got a call from the hotel saying that the double beds were not available but they could offer us queen beds in two separate rooms for no extra charge it worked out perfect the rooms were next to each other if it's a good Outcome and resolution to the situation the area was good lots of free parking for gas and next to another hotel at the Hampton Inn at the other side of the highway there was a large mall and lots of really nice restaurants I would recommend anyone going to Chicago to stay there it's a short drive to downtown And you don't have to pay all those city taxes and expensive parking like in the hotels in the downtown area the staff were really friendly and had a good sense of humor which is important nowadays
Roger
2 晚结伴旅行
6/10
Ademola
2 晚结伴旅行
10/10
Patrick
1 晚行程
2/10
Unfortunately their customer service is pretty bad. The lady at the front desk was really rude from the beginning. For whatever reason she couldn't find the reservation even though I showed her the reservation number as well as my bank statement on my phone were it clearly showed that the room was paid for. She ended up calling someone on the phone to get instructions on how to find the reservation but a good 30 plus minutes had passed by before I was able to get checked in. Whoever the person who is in charge seriously needs to train or educate that lady not only on how to use their system but as well in some decent manners when she addresses the customers. The room was okay but it did had a strong musty smell that smelled like a wet dog but other than that the rest was okay but overall the experience was not great at all.