Despite no option to ask for a double, we were allocated a twin, which the reception staff then tried to say was my fault for not specifying. The room in the West Wing was cold, and despite raising the temperature, this did nothing to heat the room. The food quality in the Brasserie was average and not up to 4* standards. Breakfast options were satisfactory, and only one coffee machine was provided with extremely long queues of more than 15 mins. This is totally unacceptable for an establishment marketing themselves as a luxury experience. All in all, I am rating Crewe Hall as poor, and warrants a 3* rating at best, when compared to other establishments I have stayed in locally such as De Vere Cranage, Weetwood Hall and others. I would not recommend others to stay here but to stay at the above mentioned alternatives