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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)
Garden
When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(17 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet friendly
  • Parking available
8.8 out of 10, Excellent, 464 reviews
The price is CNY1,434
CNY1,644 total
includes taxes & fees
Aug 27 - Aug 28
SOWELL COLLECTION Hôtel du Roi & SPA
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About the neighborhood

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • L'Escargot
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Languages

English, French, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 43 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured uncovered onsite valet parking (EUR 24 per night; includes in/out privileges)
    • Onsite parking limited
    • Electric vehicle charging point on site

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall
ROOM

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts
HELP_OUTLINE

Frequently asked questions

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:30 AM.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an onsite restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Narbonnaise Gate. Travelers love the hotel's prime location.

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Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Location
Room
Service staff
Breakfast
Bed
Parking
Lobby
View
Cities
Luggage

What guests liked

  • Breakfast was consistently described as delicious, good, and excellent with a wide variety of options. (20 reviews)
  • Parking was convenient, secure, and easily accessible with some propertys even offering shuttle services. (14 reviews)
  • The shuttle service was efficient and convenient. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Nicholas, 1-night trip

10/10 Excellent

Lovely hotel in the perfect location.
Samantha, 1-night trip

10/10 Excellent

Lovely garden, delicious breakfast and very helpful staff
Rosalind, 1-night trip

10/10 Excellent

Amazing location
Matthew, 2-night trip

10/10 Excellent

Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Jonathan, 2-night trip

10/10 Excellent

Everything here was great! A beautiful hotel, in a medieval building, perfectly situated on a quiet street (rare) in the center of historic Carcassonne. Very friendly staff, splendid room with generous amenities and a very well appointed bathroom (L'Occitane en Provence). Overall perfect stay!
Elizabeth, 1-night trip

10/10 Excellent

Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Kevin, 1-night trip

10/10 Excellent

Very good for families. Quiet, clean, comfortable in the heart of the medieval city
Danielle, 1-night trip

10/10 Excellent

Great location, charming and quiet room, and very helpful staff. I would definitely come back! It would be nice if the shower were updated, but overall a wonderful stay.
Maki, 3-night trip

8/10 Good

This was a beautiful hotel in a stunning place. It was clean and comfortable. The staff were very helpful and friendly and the shared areas excellent. The only fault is our room felt a bit tired for a 4 star hotel.
Juliette, 3-night trip

10/10 Excellent

Excellent location. Friendly staff. Nice exterior area.
Laurence, 1-night trip

10/10 Excellent

We really enjoyed the hotel and being in the medieval city.
Blair, 1-night trip

10/10 Excellent

Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
David, 1-night trip

8/10 Good

Location inside medieval walled city, unique and quite amazing
Debra, 2-night trip

10/10 Excellent

Excellent location and very helpfull stuff.
Desimir, 1-night trip

10/10 Excellent

Love the ambiance of being inside the castle. It’s a beautiful boutique hotel.
Theresa, 2-night trip

10/10 Excellent

Greal location.
amparito, 1-night trip

10/10 Excellent

Centrally located in Carcasonne.
Richard, 1-night trip

10/10 Excellent

Perfect location and confortable

Very happy with this very well located hotel
Emilie, 3-night trip

10/10 Excellent

Character hotel, right in the middle of the citè. Ride from taxi area right o the hotel in one of their cars. Great stay!!
Peter, 2-night trip

10/10 Excellent

very good
Motoko, 1-night trip

8/10 Good

This is a quaint boutique hotel in a great location in the walled city. The staff were kind and the room was nice
Diane, 1-night trip

10/10 Excellent

Very centrally located in La Cite. Easy to walk everywhere!
Lori, 1-night trip

10/10 Excellent

Best location, beautiful hotel. The staff were very friendly. Great to have the check out late, so you can explore the area further. I would love to be back!
Carlos, 1-night trip

8/10 Good

This hotel was very fun in that it was located within the walls of Carcasonne. The many tourists disappeared in the evening and the town became quiet and beautiful!
Gayle, 1-night trip