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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • 24/7 front desk
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Why we love this property

Foodie paradise
This hotel entices taste buds with its restaurant and bar. The buffet breakfast kicks off mornings with delicious options for every palate.
Minibar in every room
Midnight cravings call for a minibar raid. These thoughtfully decorated guestrooms provide the perfect backdrop for a stylish getaway.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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About the neighborhood

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪La Girouette - ‬1 min walk
  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered onsite valet parking (EUR 24 per night; includes in/out privileges)
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:30 AM.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an onsite restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travelers love the hotel's prime location.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.0

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as delicious, well-stocked, and with a good variety of options. (25 reviews)
  • Parking was convenient, secure, and easily accessible with some reviewers even praising the shuttle service to the property. (16 reviews)
  • The property's shuttle service was efficient and helpful. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Bed
Parking
Lobby
View
Cities
Food

Reviews

10/10 Exceptional

Perfect location
David, 2-night trip

10/10 Exceptional

Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Bonnie, 2-night trip

8/10 Very good

The vineyard was serene and quiet
Michael, 2-night trip

10/10 Exceptional

Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Kevin, 1-night trip

10/10 Exceptional

Great I highly recommend.
Martin, 1-night trip

6/10 Good

Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel. But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
John, 2-night trip

10/10 Exceptional

We really enjoyed the hotel and being in the medieval city.
Blair, 1-night trip

10/10 Exceptional

Excellent location and very helpfull stuff.
Desimir, 1-night trip

8/10 Very good

A great location. Lovely breakfast and was able to eat in the beautiful garden which was very peaceful. Would recommend to others.
Pauline, 4-night trip

10/10 Exceptional

Perfect location and confortable

Very happy with this very well located hotel
Emilie, 3-night trip

6/10 Good

It was okay. Nice check in. The bar was terrible and some of te staff was very unexperienced. The lobby was quite worn out, and so was the rest of the hotel as well. But it was clean and everything worked well. The room was not as nice as the pictures, but it was okay. We did not like that the wc and bathroom was two different rooms. Then it was s little bit problems when booking their restaurant via the web page. We got the confirmation from anorher restaurant!
Håkan, 1-night trip

10/10 Exceptional

It is a nice and clean hotel and located amazing place.
Saeid, 2-night trip

10/10 Exceptional

Helpful, patient and extremely friendly staff
John, 2-night trip

10/10 Exceptional

Character hotel, right in the middle of the citè. Ride from taxi area right o the hotel in one of their cars. Great stay!!
Peter, 2-night trip

10/10 Exceptional

A fabulous, characterful place to stay. Our room was comfortable but very dark with no view.
Jill, 2-night trip

10/10 Exceptional

Carson Kennedy

Great location in the castle of Carcassonne. Enjoyed the morning and evening when the day tourist are few. Wonderful breakfast and the rooms were very good. Staff were very friendly and helpful. I would highly recommend staying in this hotel!
Carson, 3-night trip

10/10 Exceptional

The staff was friendly and it was accessible to many places!!
Erin, 1-night trip

8/10 Very good

A great choice for a night or two within the medieval walled city.
Laura, 2-night trip

10/10 Exceptional

Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Aldo, 2-night trip

10/10 Exceptional

Great stay and very helpful and friendly staff. The location is amazing, in the middle of Carcassonne. The rooms are clean and tidy. We enjoyed staying here very much!
1-night trip

8/10 Very good

Very nice option in the medieval town. The private patio was a nice touch.
Francis, 1-night trip

8/10 Very good

Loved our rooms. Not in main hotel building - in a small courtyard behind it. Perfect for us - so pleased we were allocated those 2 rooms. Only reason not given 5 stars is the difference in room equipment. No fridge in one and a fridge not working in the other.
Rooms in the hotel courtyard
Lesley Elizabeth, 3-night trip

10/10 Exceptional

Wonderful two day experience
stephen, 1-night trip

8/10 Very good

Within the walls

Check in staff was very inviting and helpful. Room small, but comfortable. Good shower and the Location within the walls was unbeatable:
Patrick, 2-night trip

10/10 Exceptional

great location. We recommend using their paid private parking just outside the city walls; it worked well. Interesting lobby with old books and board games. We had fun playing the board game Carcasonne in Carcasonne. We recommend staying in old city so you can wander around at night when few people are there.
Brian, 1-night trip