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H15 Palace, a Luxury Collection Hotel, Krakow

5.0 star property
Luxury hotel with spa, near Main Market Square

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Photo gallery for H15 Palace, a Luxury Collection Hotel, Krakow

Lobby
1 bedroom, hypo-allergenic bedding, down comforters, minibar
Lobby
1 bedroom, hypo-allergenic bedding, down comforters, minibar
Property amenity
In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY1,708
CNY1,844 total
includes taxes & fees
Nov 24 - Nov 25

Why we love this property

Spa and serenity
A full-service spa offers daily treatments including massages, facials, and body scrubs. Couples treatment rooms, sauna, and hot tub create a blissful retreat.
Chic urban art retreat
Discover curated decor and local artist showcases at this luxury hotel. Located in the city center's historical district, it's a haven of creative energy.
Flavorful dining options
A restaurant, cafe, and bar set the stage for culinary delights. Cooked-to-order breakfast and vegan, vegetarian options please all palates.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Twin Beds, Non Smoking

Junior Suite, 2 Twin Beds, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Junior Suite, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

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Wyndham Grand Krakow Old Town
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9.6 out of 10, Exceptional, 1,000 reviews
The price is CNY1,352
CNY1,460 total
includes taxes & fees
Nov 23 - Nov 24
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About the neighborhood

Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km

Getting around

  • John Paul II - Balice Airport (KRK) - 37 min drive
  • Turowicza Station - 9 min drive
  • Kraków Prokocim Station - 10 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Trattoria Degusti - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Lindo Bar - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

At H15 Palace, a Luxury Collection Hotel, Krakow, you'll be just a 5-minute drive from Main Market Square and Wawel Castle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow offer free cancellation for a full refund?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at H15 Palace, a Luxury Collection Hotel, Krakow and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. H15 Palace, a Luxury Collection Hotel, Krakow also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an onsite restaurant.

What's the area around H15 Palace, a Luxury Collection Hotel, Krakow like?

H15 Palace, a Luxury Collection Hotel, Krakow is in Kraków Old Town, a short 3-minute walk from Main Market Square and 16 minutes' walk from Wawel Castle. Travelers say the area is walkable and good for shopping.

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H15 Palace, a Luxury Collection Hotel, Krakow Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Spa
Bed
Food
Public sauna

What guests liked

  • Breakfast was consistently described as fantastic, wonderful, and extensive with a great selection. (39 reviews)
  • The spa facilities were very clean, relaxing, and well-equipped with amenities such as saunas, jacuzzi, and pool. (24 reviews)
  • The pool, spa, and wellness facilities were modern, well-maintained, and provided a relaxing experience. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beatiful hotel excellent service perfectly located
michael, 3-night trip

10/10 Exceptional

Perfect!

Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow
Steven, 4-night trip

10/10 Exceptional

Amazing location and beautiful, upscale hotel
Matteo, 5-night trip

10/10 Exceptional

All excellent
Leslie, 3-night trip

10/10 Exceptional

So well taken care off.
Sarah, 3-night trip

10/10 Exceptional

Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Elizabeth, 2-night trip

8/10 Very good

Very happy good location highly recommended
Brett, 3-night trip

10/10 Exceptional

Great place
Samer, 5-night trip

10/10 Exceptional

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Jillian, 3-night trip

10/10 Exceptional

Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Martin, 4-night trip

6/10 Good

This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Jessica, 3-night trip

10/10 Exceptional

Very good service, newly renovated and excellent breakfasr
Hans, 3-night trip

8/10 Very good

Located in a fabulous spot to tour the old city. Friendly & helpful staff
John, 3-night trip

10/10 Exceptional

Very pleasant stay in upscale hotel, great suite room, excellent food and top notch service.
Janusz, 3-night trip

8/10 Very good

Lovely hotel in the heart of the old town. My room was large and comfortable.
Isabelle, 3-night trip

10/10 Exceptional

Amazing stay, loved every second of it! Highly recommend
Max, 3-night trip

10/10 Exceptional

The location is perfect—close to everything yet still quiet. The staff was fantastic, and the property is impeccably maintained. Highly recommend!
Josue, 5-night trip

10/10 Exceptional

Excellent choice when staying in Krakow! Staff were helpful, rooms beautiful and clean! Walkable to the square.
Martine, 2-night trip

10/10 Exceptional

.
Patricia, 3-night trip

10/10 Exceptional

Absolutely fabulous hotel. Beautiful old building which has been renovated to a very high standard. Stunning interiors and staff were excellent. Great location just off the main square near to lots of great restaurants yet very quiet. Worth paying for the amazing breakfast!
Julie, 4-night trip

10/10 Exceptional

I like everything about property, very high end hotel, exclusive, employee very nice and professional . Location excellent .
Milutin, 2-night trip

10/10 Exceptional

Fantastic location

Outstanding service
Søren, 2-night trip

10/10 Exceptional

Amazing. Staff exceptional
alastair, 4-night trip

10/10 Exceptional

This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby. The hotel is also about two doors down from the museum. The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this. Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc. Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great. We would go back there any time.
Brie, 4-night trip

10/10 Exceptional

I don’t receive upgrade benefit even though the hotel was quite empty. The service and staff are excellent. The spa is a great asset. The location couldn’t be better 2 mins walk to the main square. The only real negative was the lobby music which played in the lobby and restaurants. It was a 5 min loop and by the end of our stay was driving us up the wall.
Glenn, 4-night trip