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H15 Palace, a Luxury Collection Hotel, Krakow

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In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Airport transfer
  • Pet friendly
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY2,093
CNY2,260 total
includes taxes & fees
Jun 2 - Jun 3

Why we love this property

Work meets relaxation
Located in the city center, this hotel combines meeting rooms and laptop-friendly workstations with spa treatments, sauna, and a bar lounge.
Flavorful dining options
A restaurant, cafe, and bar set the stage for culinary delights. Cooked-to-order breakfast and vegan, vegetarian options please all palates.
Spa and serenity
A full-service spa offers daily treatments including massages, facials, and body scrubs. Couples treatment rooms, sauna, and hot tub create a blissful retreat.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Twin Beds

Junior Suite, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Similar properties

Front of property
Hotel Saski Krakow, Curio Collection by Hilton
Kraków Old Town
  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.8 out of 10, Exceptional, 440 reviews
The price is CNY1,454
CNY1,570 total
includes taxes & fees
Jun 21 - Jun 22
Hotel Saski Krakow, Curio Collection by Hilton
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About the neighborhood

Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • Florianska Street - 1 min walk - 0.0 km
  • Planty Park - 1 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km

Getting around

  • John Paul II - Balice Airport (KRK) - 37 min drive
  • Turowicza Station - 9 min drive
  • Kraków Zakliki Station - 15 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Lindo Bar - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪Trattoria Degusti - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

H15 Palace, a Luxury Collection Hotel, Krakow puts you just a 5-minute drive from Main Market Square and Wawel Castle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Uses some LED lighting

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow offer free cancellation for a full refund?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at H15 Palace, a Luxury Collection Hotel, Krakow and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. H15 Palace, a Luxury Collection Hotel, Krakow also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an onsite restaurant.

What's the area around H15 Palace, a Luxury Collection Hotel, Krakow like?

H15 Palace, a Luxury Collection Hotel, Krakow is in Kraków Old Town, a short 3-minute walk from Main Market Square and 16 minutes' walk from Wawel Castle. Travelers say the area is walkable and good for shopping.

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Reviews

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was plentiful with a large selection and of good quality. (59 reviews)
  • The spa was very clean, relaxing, and a great asset with excellent staff and wonderful amenities. (33 reviews)
  • The pool, sauna, steam room, and jacuzzi were great features of the hotel, providing a relaxing and refreshing experience. (15 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Spa
Bed
Food
Public sauna

Reviews

Verified

10/10 Exceptional

Great location great hotel
Coco, 2-night trip
Verified

10/10 Exceptional

The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher
James, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel Great location Stunning room Helpful staff Do not hesitate to book this hotel You will not regret it Simply perfect ❤️
Vanessa, 4-night trip
Verified

8/10 Very good

Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Jennifer, 4-night trip
Verified

10/10 Exceptional

Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Lauren, 4-night trip
Verified

10/10 Exceptional

Spotless, friendly staff, excellent facilities
Galena-Alixia, 3-night trip
Verified

10/10 Exceptional

Everything was great, from the staff to the facilities.
Kevin, 1-night trip
Verified

10/10 Exceptional

Haven of peace in a super central location. Staff could not have been more helpful. The room was imaginatively and luxuriously appointed. The food was very good too. All in all a splendid place to stay when visiting Krakow.
Andrea Suzanne, 3-night trip
Verified

10/10 Exceptional

This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Maria, 4-night trip
Verified

10/10 Exceptional

Great staff first and foremost!
Matthew, 3-night trip
Verified

10/10 Exceptional

Excellent hotel on a perfect location
Borja, 3-night trip
Verified

10/10 Exceptional

First Class Historic Hotel with terrific service & facilities! The staff were the finest I have encountered & nothing was too much trouble. The room was superb & the bed excellent. Our Bathroom was bigger than some bedrooms we have been given! Cannot recommend enough!
Beverley, 3-night trip
Verified

10/10 Exceptional

Great hotel in a great location. Employees went out of their way to be accomodating.
John, 1-night trip
Verified

10/10 Exceptional

Nice hotel in a convenient location.
Rita, 3-night trip
Verified

10/10 Exceptional

Perfect!

Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow
Steven, 4-night trip
Verified

10/10 Exceptional

Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Elizabeth, 2-night trip
Verified

10/10 Exceptional

The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Manuel, 2-night trip
Verified

8/10 Very good

Very happy good location highly recommended
Brett, 3-night trip
Verified

8/10 Very good

Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Linda, 4-night trip
Verified

10/10 Exceptional

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
Ash, 3-night trip
Verified

8/10 Very good

This is a very good hotel because it is in a good location and has good services and amenities.
Armik, 2-night trip
Verified

10/10 Exceptional

Staff were friendly. Breakfast was nice.
Marie, 3-night trip
Verified

10/10 Exceptional

Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.
Charlotte, 3-night trip
Verified

10/10 Exceptional

Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.
Osian, 3-night trip
Verified

10/10 Exceptional

We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown.
3-night trip