Please save yourself a headache and do not stay here. The staff is less than competent. They said I didn’t have three reservations in the system (only two) and they had to book an additional one for me so I got charged for four rooms vs the three that I DID have reserved! I’m still trying to get a credit back for this invalid charge. It had been a long time since I stayed at a Holiday Inn and with this lousy experience, I never will again.
The breakfast and breakfast staff was the only good thing about this hotel.
Delores
1 晚商务旅行
8/10
The room seemed clean and the staff was friendly. The coffee in the morning was not great, rather thin and watery.
Heather
1 晚商务旅行
8/10
The place was comfortable for a 3 night stay. The staff is very friendly and courteous.
The only negative is that the property is right next to a busy road and hence noisy at times.
真实旅客
2 晚家庭旅行
2/10
Do yourself a favor and avoid this hotel. The staff there is worse than incompetent. I arrived for a conference with four students and I had three reservations. The woman at check in insisted that I only had two reservations. I showed her on my hotels.com app that I had three but she insisted that I didn’t. Because I had to have a place for my students to stay and I didn’t want to push back too hard in front of the students, I allowed her to book me another room and ever since I’ve been trying to get the 4th room cleared from my account. It had been a royal pain. I disputed it with my credit card company and they said they had to charge me because it was a no show in the room. It was a no show because she didn’t see my reservation to check me in and instead booked me another room that I also had to pay for! This as my first time staying at a Holiday Inn in a long time and it will definitely be my last.
Oh, my compliments to the breakfast staff though. That was amazing.
Delores
1 晚商务旅行
8/10
Karena
2 晚家庭旅行
10/10
Susan
4 晚商务旅行
10/10
Udita
7 晚行程
10/10
Diane
4 晚行程
10/10
Kelly
1 晚行程
6/10
We got a suite with jetted tub. The tub was wonderful but there was no soap down for the tub, only up for people standing to take a shower. Also, breakfast is included but doesn't start until 7 AM when most people are already on the road to catch their flight. My husband was treated rudely when he asked if he could at least have a muffin which was already out on the counter. The suite was a very comfortable size.
Amy
1 晚行程
10/10
We went to check out UCB and the hotel was only a few minutes away which was great. Our hotel stay was wonderful. The beds were so comfortable. Everything was so very clean. Breakfast was yummy. Will stay there again.