Horrible experience! We arrived at 2:30 on a Sunday and was unable to check-in until exactly 3:00 p.m. Once we got to the rooms the beds were horrible. The mattress looked like a bowl. We had two rooms and they were both exactly the same. We were able to change rooms but the staff was not helpful at all. We asked for recommendations for places to eat and they didn't have any suggestions or any lists/flyers to assist us. The next morning we went down for breakfast and that was a nightmare. Coffee was cold, scrambled eggs standing in water, no oatmeal, no waffle batter, no yogurt and the bananas and oranges were moldy. We told staff about the issues and left to eat elsewhere. This was the same for the whole week we were there. The bathrooms on the first floor outside the pool and exercise room were never clean and did not have soap, toilet tissue or paper towels. I can understand a bad day...but a whole week of the same even when staff knew about the issues is UNACCEPTABLE!!!! This was my first stay at a Fairfield Inn & Suite and it will be my LAST!!!!!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Mathew
Mathew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Justin
Justin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Excellent customer service
Jessica
Jessica,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
Older hotel but quiet and comfortable. Good breakfast. Hot tub was out of order pool was busy but we visited in summer so to be expected.
Julianne
Julianne,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Laura
Laura,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Great stay. Very comfortable. Helpful staff.
Crystal
Crystal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Tres bien a tous points de vue. Bon petit déjeuner.
Jean-Philippe
Jean-Philippe,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
karen
karen,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
very goof
good
Kaori
Kaori,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 21 日
Just an ok hotel stay
It was just ok. There was no room service everyday. The room key was not good and we had to try 5-10 times with the key to get inside our room, bad experience. And on one of four nights we stayed, the room door was open when we came back from outside to our room, the cleaners didn't lock our room door after cleaning and left it unlocked for anyone to get inside our room leaving our valuables in the room at risk. No bathroom soap refill after couple of days stay. No trash pick up last two days.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 18 日
Danelle
Danelle,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 17 日
Poor hospitality, pleasing accommodations.
Hotel seemed clean throughout. Came downstairs for breakfast right at cut off time and was told it was closed. Found staff delivery of this information to be extra rude. After more than 4500 miles of travel this was the only complaint I have had about service anywhere we stayed. Evening check-in service was strange as well, had to wait for someone and there was no staff manning the desk the rest of the evening.
Lindsey
Lindsey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Rebecca
Rebecca,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Andraya
Andraya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Ryannen
Ryannen,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 7 日
Betty
Betty,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Katherine
Katherine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Krista
Krista,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
Pool was too cold for our liking
This two-night stay was part of a longer family vacation and we chose not to extend our dates at this particular hotel due to the limited breakfast options and the cold swimming pool. There might be some polar plunge folks out there who enjoy a colder pool, but my kids were not fans.
On the bright side, the beds were comfy and it was easy to get to and from shopping and downtown Denver.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Staff was very friendly and helpful, especially when I had a late check in. Nate was awesome. Only area of improvement I would suggest would be the breakfast offering. I was there for two weeks and it was pretty much the same thing and a on Mondays/ Tuesday they were out of items because sysco hadn't come in yet.